Michelle Vinson
Cincinnati
Summary
Dynamic professional with extensive experience at Kemba Credit Union, excelling in customer service and branch operations. Proven track record in enhancing customer satisfaction and mentoring staff. Skilled in teller support and cross-selling techniques, consistently delivering tailored solutions and improving operational efficiency. Committed to fostering positive relationships and driving sales growth.
Overview
17
17
years of professional experience
Work History
Member Service Representative
Kemba Credit Union
Cincinnati
03.2023 - Current
- Assisted a high volume of customers daily with a positive attitude, ensuring high levels of customer satisfaction.
- Delivered exceptional member service by actively listening to concerns, identifying needs, and providing tailored solutions.
- Delivered exceptional service by rigorously following company policies and standards in every member engagement.
Head Teller
Kemba Credi Union
09.2019 - 03.2023
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
- Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Mentored junior tellers, fostering professional development and growth within the team.
Assistant Manager
United Dairy Farmers
09.2008 - 09.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Associate of Applied Business - Accounting
Cincinnati State Technical And Community College
Cincinnati, OH05.2016
Skills
- Teller Support
- Customer service
- Consumer Banking
- Promoting bank services
- Cross-selling techniques
- Branch operations
Timeline
Member Service Representative
Kemba Credit Union
03.2023 - Current
Head Teller
Kemba Credi Union
09.2019 - 03.2023
Assistant Manager
United Dairy Farmers
09.2008 - 09.2020
Associate of Applied Business - Accounting
Cincinnati State Technical And Community College
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