Michelle Vite Guerra
Brooklyn,NY
Summary
Detail-oriented professional with a strong background in home care coordination and customer service. Skilled in managing caregiver assignments and processing claims, ensuring timely resolutions to client concerns and fostering trust with families and clients. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
7
7
years of professional experience
Work History
Home Care Coordinator
CDPAP
Brooklyn, New York
04.2022 - 06.2025
- Managed caregiver assignments and schedules based on participant needs.
- Resolved any issues or complaints related to CDPAP program in a timely manner.
- Coordinated with insurance companies to verify coverage and process claims for home care services.
- Collect and review necessary documents, Medicaid eligibility, physician orders, and assessments.
- Answer questions and resolve issues related to services, scheduling, or compliance.
- Built strong and trusting rapport with clients and loved ones.
- Managed documentation related to patient care plans and service authorizations.
- Facilitated regular check-ins with patients and families for feedback.
Passenger Service Agent
fenix logistix norse atlantic
Queens, New York
08.2020 - 01.2022
- Coordinated boarding processes to ensure timely departures.
- Resolved customer inquiries and complaints with professionalism.
- Conducted security checks on passenger belongings as required.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Operated computerized system to handle ticketing and check-ins.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Verified identification of passengers for security purposes.
- Assisted passengers with check-in procedures and baggage handling.
Sales Associate
Bed Bath & Beyond
Brooklyn, New York
03.2018 - 07.2020
- Collaborated with team members to restock shelves and manage inventory levels.
- Responded to customer inquiries and resolved issues in a timely manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Demonstrated product features and benefits for customers' needs.
Education
Associate of Arts -
LaGuardia Community College
Long Island City, NY08-2022
Skills
- Customer service
- Sales techniques
- Inventory management
- Claims processing
- Care coordination
- Team collaboration
- Problem solving
- Adaptability to change
- Reliable and punctual
- Task prioritization
- Patient documentation
- MEDITECH software
- bilingual
- Documentation verification
Timeline
Home Care Coordinator
CDPAP
04.2022 - 06.2025
Passenger Service Agent
fenix logistix norse atlantic
08.2020 - 01.2022
Sales Associate
Bed Bath & Beyond
03.2018 - 07.2020
Associate of Arts -
LaGuardia Community College