Michelle Ward
Sales
Gulf Shores,AL
Summary
Dynamic professional with a proven track record in small business operations and client relations, notably as Owner of The Golden Cricket Upscale/Resale. Expert in marketing strategies and relationship building, driving customer satisfaction and repeat business. Skilled negotiator and effective leader, adept at optimizing client engagement and enhancing operational efficiency.
Overview
6
6
years of professional experience
Work History
Owner
The Golden Cricket Upscale/Resale
05.2024 - 06.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Office Manager
CGHC, LLC
01.2019 - 12.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Licensed Realtor
Exit Realty Gulf Shores
02.2021 - 05.2024
- Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
- Compared recently sold area properties to determine competitive market prices.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Negotiated favorable terms for clients during contract discussions, ensuring their best interests were represented.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Communicated with clients to understand property needs and preferences.
- Arranged for inspections and surveys of sold properties.
- Advised and informed prospective clients on current market activities and conditions.
- Used Dotloop to create and prepare documents such as closing statements, purchase agreements and deeds.
- Compared properties with similarly sold properties to determine competitive market prices.
- Assisted first-time homebuyers in navigating the real estate market, leading to successful purchases and happy homeowners.
Education
Dental Assisting
Coastal Alabama Community College
Bay Minette, AL05-1997
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Marketing
- Business development
- Business launch
- Business marketing
- Negotiation
- Sales leadership
- Client engagement optimization
- Attention to detail
- Customer service
- Decision-making
- Effective leader
- Desktops, laptops, and mobile devices
- Employee motivation
- Operations oversight
- Business management
- Sales management
- Design coordination
- Team leadership
- Quality assurance
- Business leadership
Timeline
Owner
The Golden Cricket Upscale/Resale
05.2024 - 06.2025
Licensed Realtor
Exit Realty Gulf Shores
02.2021 - 05.2024
Office Manager
CGHC, LLC
01.2019 - 12.2024
Dental Assisting
Coastal Alabama Community College
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