Michelle Watkins
Philadelphia,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
Jefferson Health
03.2019 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Used Epic software to schedule patients.
- Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
Patient Service Representative
Kennedy Health System
02.2017 - 03.2019
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Developed and implemented customer service policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Delivered support to medical staff in completion of patient paperwork.
Administrative Assistant
Endocrine Metabolic Associates
11.2015 - 02.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Bachelor of Arts - Business Administration
Community College of Philadelphia
Philadelphia, PA06.1997
Skills
- Greeting Visitors
- Customer Relationship Management
- Time Management Skills
- Critical Thinking
- Electronic Medical Records Systems
- Service Scheduling
- Call Screening
- Customer Support
- Phone Inquiries
- Travel Arrangements
- Calendar Coordination
- Calendaring and Scheduling
Timeline
Scheduling Coordinator
Jefferson Health
03.2019 - Current
Patient Service Representative
Kennedy Health System
02.2017 - 03.2019
Administrative Assistant
Endocrine Metabolic Associates
11.2015 - 02.2017
Bachelor of Arts - Business Administration
Community College of Philadelphia