Michelle Weaver
McDonough,GA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Desk Patient Coordinator
Arch Dent Dental
11.2022 - Current
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked with patients to schedule procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered excellent patient experiences and direct care.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
Patient Care Coordinator
Great Expressions Center
01.2020 - 02.2022
- Managed over 50 customer calls per day
- Increased production by 20%
- Educate patients on doctor prescribed treatment plans
- Working reports including account receivable reports, Insurance denials, and incomplete treatment reports.
- Resolved customer complaints using established follow-up procedures
- Applied administrative knowledge and courtesy to explain procedures and services to patients
Hygiene Assistant
Great Expressions Center
01.2012 - 01.2020
- Knowledgeable of OSHA and HIPPA Regulations.
- Performed x-ray procedures
- Monitored and updated hygiene schedules by rescheduling appointments and scheduling new appointments
- Adhered to confidentiality laws established by Ga and federal government regarding HIPAA
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practice
01.2010 - 01.2012
- Operated diagnostic imaging equipment (mobile, c-arm, fluoroscopy, etc.)
- Performed imaging procedures as stated in department protocol
- Applied independent judgment and critical thinking skills
- Utilized various systems for image acquisition (AGFA, FUJI & Care stream)
- Accessed patient information, input current exam, and sent study to radiologist using PACS
- Provided exam instructions, medical history, post-procedure instructions/care to patients.
- Skilled at working independently and collaboratively in team environment
Dental Assistant
Crosspoint Dental
01.2005 - 01.2010
- Performed, processed, and critiqued dental x-ray
- Sterilized rooms and prepped equipment and instruments for 15 procedures daily
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery
- Explained treatment procedures and instructed patients on home care guidelines
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
- Prepared and arranged instruments, medications, and required materials for dental procedures
- Documented patient dental health information, medical history, and vital signs for future reference
Education
MBA - Healthcare Management
Saint Leo University
Saint Leo, FL06.2023
Bachelor’s in Healthcare Management -
Saint Leo University
Saint Leo, FL01.2020
Associate’s in Applied Technology -
Southern Crescent Technical College
Griffin, GA01.2012
Skills
- Decision Making
- Critical Thinking
- Time Management
- Microsoft Office Proficient
- Communication and Interpersonal skills
- Stress Management
Certification
- American Registry of Radiologic Technologist, 502460, 2024-10-01
- American Heart Association BLS for Healthcare Providers (CPR & AED), 2023-02-01
Timeline
Front Desk Patient Coordinator
Arch Dent Dental
11.2022 - Current
Patient Care Coordinator
Great Expressions Center
01.2020 - 02.2022
Hygiene Assistant
Great Expressions Center
01.2012 - 01.2020
01.2010 - 01.2012
Dental Assistant
Crosspoint Dental
01.2005 - 01.2010
MBA - Healthcare Management
Saint Leo University
Bachelor’s in Healthcare Management -
Saint Leo University
Associate’s in Applied Technology -
Southern Crescent Technical College
- American Registry of Radiologic Technologist, 502460, 2024-10-01
- American Heart Association BLS for Healthcare Providers (CPR & AED), 2023-02-01
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