Michelle Weddell
Charleroi,PA
Summary
Seasoned executive with progressive experience in project oversight and executive leadership. Consistently achieve optimal utilization of staff and operations through process improvement planning, program coordination, and cultivation of strong business relationships. Established track record of creating and implementing programs and long-term business strategies aimed at company growth. High-energy leader of cross-functional teams, successfully aligning customer needs and organizational objectives to ensure optimal operating efficiency.
Overview
1
1
Certification
11
11
years of professional experience
Work History
DIRECTOR OF OPERATIONS
Life Changers OutReach
2017.01 - Current
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials, and staff members.
- Ensured compliance with all applicable laws, regulations, and policies across the organization.
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
- Managed the development of staff by providing guidance, feedback and support when needed.
- Prepared staff work schedules and assigned specific duties.
- Developed processes to monitor performance and identify potential areas of improvement.
- Committed to delivering excellent customer service while working in a fast-paced environment.
INTAKE COORDINATOR
Teen Challenge
2015.10 - 2017.12
- Utilized effective problem solving techniques when dealing with complex situations or challenging behaviors from clients.
- Conducted initial assessments of clients' needs by interviewing them to determine eligibility for services offered.
- Reviewed and edited documents prior to submission ensuring accuracy and compliance with standards.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
- Scheduled appointments for consultations, tests and procedures by determining doctor availability.
- Provided crisis intervention services to individuals in need of urgent care or mental health services.
- Developed strong relationships with clients to ensure their satisfaction throughout the intake process.
- Coordinated transportation arrangements for clients as needed.
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
- Provided guidance and mentorship to junior staff members when needed.
Education
Histology -
Board of Pathology
Chicago, Ill1998-03
Skills
- Client Advocacy
- Budgetary Reviews
- Student Advocacy
- Overseeing Events
- Overseeing Personnel
- Overseeing Fundraising
- Resource Allocation
- Constructive Feedback
- Motivational Leadership
- Quality Assurance
- Shift Coverage
- Hiring and Onboarding
Certification
Histotechnologist
Timeline
DIRECTOR OF OPERATIONS
Life Changers OutReach
2017.01 - Current
INTAKE COORDINATOR
Teen Challenge
2015.10 - 2017.12
Histology -
Board of Pathology