Rory A. Schuster
Fairfax,VA
Summary
A forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Organized, dependable and successful at managing multiple priorities with a positive attitude. A willingness to take on added responsibilities to meet goals. Detail-oriented team player with strong organizational skills, with an ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Director of Operations
Engel & Volkers
01.2010 - Current
- Established office workflow and administrative processes to keep operations running smoothly with 25 employees.
- Provided documentation of processes to comply with regulations and company policies.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships
- Trained and guided team members to maintain high productivity and performance metrics
Social Services Worker
District Of Columbia Government
03.1998 - 03.2005
- Performed Interviews of clients and family members to obtain key information for determining eligibility for TANF, Food Stamps and Medicaid
- Carried out day-day-day duties accurately and efficiently, with no errors
- Carried caseload of approximately 375-400 cases
Education
Master of Science - Education
Bachelor of Science - Social Work
Skills
- Operations Oversight
- Directing Team Members
- Operational Excellence
- Records Organization and Management
- Operational Efficiency and Safety
- Client Advocacy
- Policy Development and Enforcement
Timeline
Director of Operations - Engel & Volkers
01.2010 - Current
Social Services Worker - District Of Columbia Government
03.1998 - 03.2005
Lehigh University - Master of Science, Education
Ferrum College - Bachelor of Science, Social Work
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