Hi, I’m
Michelle Welch
Port Hope,Michigan
It is better for us to die like warriors than to diminish away by inches. -CORNSTALK
Overview
29
years of professional experience
Work History
The Farm Restaurant Port Austin, MI
Hostess
06.2022 - Current
Job overview
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Informed servers of newly seated parties for speedy service.
- Documented reservations and communicated changes to guests.
- Answered customer questions about hours, seating and menu information.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Collected information from arriving customers to seat groups or place them on waitlist.
Self Mane Attractions Harbor Beach, MI
Business Owner/Operator
07.1991 - 03.2020
Job overview
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as principal stakeholder over organization's complete operations.
- Spearheaded business-related aims to meet tactical planning initiatives.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Optimized team hiring, training and performance.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Input income and expense details into database to track business finances and address variances.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- Devised processes to boost long-term business success and increase profit levels.
- Learned and remained updated on statutory requirements and regulations.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Timeline
Hostess
The Farm Restaurant
06.2022 - Current
Business Owner/Operator
Self Mane Attractions
07.1991 - 03.2020
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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