Overview
Work History
Timeline
Work Availability
Hi, I’m

Michelle Welch

Port Hope,Michigan
It is better for us to die like warriors than to diminish away by inches. -CORNSTALK

Overview

29
years of professional experience

Work History

The Farm Restaurant
Port Austin, MI

Hostess
06.2022 - Current

Job overview

  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Informed servers of newly seated parties for speedy service.
  • Documented reservations and communicated changes to guests.
  • Answered customer questions about hours, seating and menu information.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Collected information from arriving customers to seat groups or place them on waitlist.

Self Mane Attractions
Harbor Beach, MI

Business Owner/Operator
07.1991 - 03.2020

Job overview

  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Served as principal stakeholder over organization's complete operations.
  • Spearheaded business-related aims to meet tactical planning initiatives.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Optimized team hiring, training and performance.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Input income and expense details into database to track business finances and address variances.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
  • Devised processes to boost long-term business success and increase profit levels.
  • Learned and remained updated on statutory requirements and regulations.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

Timeline

Hostess

The Farm Restaurant
06.2022 - Current

Business Owner/Operator

Self Mane Attractions
07.1991 - 03.2020
Availability
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