Michelle Whelchel
Douglasville,GA
Summary
Detail-oriented manager with a strong background in employee relations and inventory management. Experienced in maximizing staffing efficiency while maintaining high customer service standards. Committed to fostering a compliant and positive work environment.
Overview
17
17
years of professional experience
Work History
Manager on Duty
Kroger
Douglasville, Georgia
03.2020 - Current
- Organized employee schedules to maximize staffing efficiency during peak hours.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Handled employee relations issues such as disciplinary action or terminations. For I am part of a union.
- Delegated tasks among team members according to their strengths and abilities.
- Investigated incidents reported by customers or staff members.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Responded to customer questions regarding products, prices and availability.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Assisted in inventory management by restocking shelves and organizing products.
- Handled returns and exchanges according to store policy with professionalism.
- Assisted in various departments by utilizing cross-training skills.
- Helped assist customers orders on line.
Manager
The UPS Store Inc.
Douglasville, Georgia
04.2009 - 04.2019
- Coordinated shipping services to ensure timely processing of packages and shipments.
- Processed outbound shipments by packing and labeling products accurately.
- Maintained inventory of shipping materials and supplies for operational continuity.
- Organized materials into designated storage areas based on product type and size.
- Sorted incoming mail for efficient distribution across departments.
- Verified accuracy of labeling on envelopes to ensure correct delivery. on envelopes to guarantee accurate delivery outcomes.
- Conducted regular maintenance checks on mailroom equipment including printers, scanners, and copiers.
- Provided customer service assistance with inquiries regarding postal services.
- Assembled boxes, bags or containers for packing materials before shipping out.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
Education
High School Diploma -
Marietta High
Marietta GA06-1998
Skills
- Staff scheduling
- Safety compliance
- Budget management
- Inventory control
- Customer issue resolution
- Customer relationship management
Timeline
Manager on Duty
Kroger
03.2020 - Current
Manager
The UPS Store Inc.
04.2009 - 04.2019
High School Diploma -
Marietta High