Michelle Whitcomb
Jamesville,NC
Summary
Well-organized individual possessing excellent time management and cleaning skills. Trustworthy professional capable of accepting direction and following through. Very motivated to learn new things and broaden my resume.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
MDT Transport
Williamston, NC
01.2021 - Current
- Coordinated scheduling and logistics for transport operations, optimizing route efficiency and resource allocation.
- Managed correspondence and communication between clients, drivers, and management to ensure seamless operations.
- Implemented process improvements for documentation management, enhancing accuracy and reducing processing time.
- Developed training materials for new hires, promoting understanding of operational procedures and safety protocols.
Receptionist
Lee Kia Of Greenville
Greenville, NC
07.2019 - 04.2021
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Sorted incoming mail and directed to correct personnel each day.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
- Answered and directed incoming calls using multi-line telephone system.
- Coordinated communication between departments, enhancing internal workflow and customer service efficiency.
Housekeeping Manager
A Step Above Cleaning
Wilmington, NC
01.2017 - 01.2019
- Swept and vacuumed floors, hallways and stairwells
- Requested maintenance orders to fix non-working equipment and address any room damage
- Swept and damp-mopped private stairways and hallways
- Washed and polished glass windows and doors to keep entryways clear and professional
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures
- Interacted pleasantly with clients and patrons when performing daily duties, which improved customer retention
- Cleaned, sanitized and restocked bathrooms every day to keep facilities fresh
- Dusted ceiling air conditioning diffusers and ventilation systems
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom
- Analyzed employees' skill levels and implemented new techniques to boost staff knowledge
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly
- Supervised and supported all new personnel to maximize quality of service and performance
- Submitted repair requests to maintenance team
Sales Associate
Dollar General
Wallace, NC
08.2015 - 04.2016
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Stayed up to date on store promotions, payment policies and security practices
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Observed customer behaviors to identify security threats and escalate concerns to supervisors
- Recommended merchandise to customers based on needs and preferences
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Learned roles of other departments to provide coverage and keep store operational
- Assisted Manager's with completing end-of-day counts and securing funds to prevent loss or theft
Education
GED -
Pitt Community College
Winterville, NCAssociates of General Education - Nuclear Medicine
Pitt Community College
Winterville, NC05.2028
Skills
- Hospitality services
- Listening skills
- Cash transactions
- Staff training and development
- Employee training
- Managing supply inventory
Certification
- BLS - Basic Life Support
- CNA - Certified Nursing Assistant
Timeline
Administrative Coordinator
MDT Transport
01.2021 - Current
Receptionist
Lee Kia Of Greenville
07.2019 - 04.2021
Housekeeping Manager
A Step Above Cleaning
01.2017 - 01.2019
Sales Associate
Dollar General
08.2015 - 04.2016
GED -
Pitt Community College
Associates of General Education - Nuclear Medicine
Pitt Community College