Learning Korean
MICHELLE WHITE
Bronx New York,NY
Summary
SUMMARY: Friendly Medical Secretary offering excellent skills in patient relations and office management. Skilled using EPIC (EMR system ) for appointment scheduling to manage thousands of patients weekly. Organized and accurate in managing patient flow. Fluent in English and Spanish.
Overview
1
1
Language
8
8
years of professional experience
Work History
Senior Patient Coordinator
Weill Cornell Medicine Primary Care
New York , NY
2017.04 - Current
- Schedule, confirm, re-schedules and cancel appointments for both new and existing patients using the EMR system (EPIC)
- Liaison between Patients and doctors.
- Managing and organizing information that patients provide
- Pre-visit documentation, pre-certifications, authorizations for medical services, and referrals.
- Initiates and prepares written correspondence as needed and based on needs of the patients/business.
- Answers and triages phone calls, respond to inquiries from medical staff and patients, and route calls to appropriate personnel.
- Assist in placing office supply orders for the practice.
- Created a weekly Schedules for Senior Patient Coordinators.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Document patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adeptly managed multi-line phone system and pleasantly greeted all patients with a warm smile.
Scheduler
New York Presbyterian Weill Cornell
New York , NY
2015.01 - 2017.04
- Received scheduling information via fax from surgeon’s secretaries.
- Entered cases into the O.R Manager system and made appropriate changes to schedule when needed.
- Answered phone calls from Doctor’s offices in a timely and polite manner.
- Informed O.R clinical managers of any changes to the schedule such as cancellations/add on procedure.
- Completed a daily reconciliation log and report detailing the number of cancelled ambulatory cases, helping management make accurate operational decisions.
Patient Care Representative/Office Manager
Michael J. Brunetti D.P.M – Podiatric Orthopedics and Sports Rehabilitation
New York , NY
2012.10 - 2015.01
- Provided great customer service while communicating with patients in a courteous professional manner.
- Accurately obtained and updated patient information in Insight EMR.
- Identified payer source, verified insurance eligibility, authorizations, financial status and assigned correct pay type.
- Scheduled appointments as needed.
- Answered phone calls in a timely and polite manner.
- Managed all office duties include organization of documentation, filing, copying, scanning, faxing etc.
- In charge of all billings for physical therapists and doctors.
- Knowledge of all practice CPT codes, ICD-9, diagnose codes, medical terminology etc.
- Assisted the doctors with setting up patients and x-rays equipment
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Education
Young Adult Internship Program - undefined
Northern Manhattan Improvement Corporation
2011.12 - 2012.03
High School Diploma -
Manuel Antonio Garrido High School
Dominican Republic 2010.06 - 2010.06
Skills
Customer serviceundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Calligraphy
Art
Graphic Design
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Patient Coordinator
Weill Cornell Medicine Primary Care
2017.04 - Current
Scheduler
New York Presbyterian Weill Cornell
2015.01 - 2017.04
Patient Care Representative/Office Manager
Michael J. Brunetti D.P.M – Podiatric Orthopedics and Sports Rehabilitation
2012.10 - 2015.01
Young Adult Internship Program - undefined
Northern Manhattan Improvement Corporation
2011.12 - 2012.03
High School Diploma -
Manuel Antonio Garrido High School
2010.06 - 2010.06
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