Michelle White
Marion,Iowa
Summary
Knowledgeable Financial Professional with proven background in leading operational teams to streamline processes and enhance efficiency. Successfully implemented initiatives that improved workflow and resource management. Demonstrated leadership and strategic thinking in driving team performance and operational excellence.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Loan Operations Lead
Corda Credit Union
Cedar Rapids, IA
05.2021 - Current
- Led operational workflows to enhance efficiency and streamline processes within credit union operations.
- Analyzed performance metrics to identify areas for process improvement, driving increased member satisfaction.
- Collaborated with management to design strategic initiatives aimed at optimizing resource allocation and cost reduction.
- Developed and implemented training programs for staff to improve customer service skills and operational knowledge.
- Reduced operational costs through continuous improvement initiatives and cost-saving measures..
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Communicated with customers to resolve common title issues.
- Processed and verified loan applications for compliance with regulatory standards.
- Trained new staff on loan processing systems and operational procedures.
- Continually evaluated and updated departmental policies to reflect changing regulatory requirements, ensuring ongoing adherence to industry best practices.
Consumer Loan Officer
Linn Area Credit Union
Cedar Rapids, IA
12.2005 - 05.2021
- Developed personalized financial plans, promoting member engagement and long-term financial health.
- Analyzed consumer credit applications to determine eligibility for loan products.
- Interviewed applicants to gather information on needs, financial situations, and credit data.
- Built relationships and engaged sales staff regularly to meet customer needs.
- Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile.
- Participated in proactive team efforts to achieve departmental and company goals.
- Provided financial counseling to members, enhancing understanding of credit and debt management.
Education
Business
Kirkwood Community College
Cedar Rapids, IA05-2009
Skills
- Loan Processing
- Loan Origination
- Documentation review
- Account reconciliation
- Attention to detail
- Relationship building
- Customer service excellence
- Problem-solving
- Detail-oriented
- Communication skills
- Motivational attitude
- Operational efficiency
Certification
- Notary Public
- Consumer Credit Insurance
Timeline
Loan Operations Lead
Corda Credit Union
05.2021 - Current
Consumer Loan Officer
Linn Area Credit Union
12.2005 - 05.2021
Business
Kirkwood Community College