Michelle Whitfield-Bye
Emergency Communications Specialist
Wilsonville,OR
Summary
Certified Telecommunicator offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
911 Call Taker
WVCC
Salem, Oregon
07.2017 - 10.2024
- Supported law enforcement efforts by accurately recording and relaying essential details from 911 callers.
- Maintained calm and professional demeanor while handling high-stress emergency situations, ensuring effective communication with callers.
- Assisted in saving lives by providing clear, concise pre-arrival instructions to callers during medical emergencies.
- Ensured consistency in call-taking procedures through thorough adherence to department protocols and guidelines.
- Enhanced team performance by participating in regular training sessions and sharing knowledge with fellow call takers.
- Expedited resolution of non-emergency calls by directing callers to the appropriate department or agency for assistance.
Claims Associate
Walmart
Salem, Oregon
08.2016 - 07.2017
- Documented returned product details in SMART inventory tracking system.
- Used distributor and manufacturer websites to process orders and request returns.
UPC Associate
Walmart
Salem, Oregon
10.2013 - 09.2016
- Coordinated with other departments to address any discrepancies or issues related to inventory management.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Stocking Associate
Walmart
Salem, Oregon
06.2012 - 10.2014
- Promoted a positive shopping environment through friendly interactions with customers and providing efficient assistance when needed.
- Maintained proper rotation of perishable items according to expiration dates, reducing waste and ensuring fresh products were available for customers.
Cashier
Navy Exchange
Jacksonville, Florida
07.2006 - 03.2012
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science - Statistics
University of North Florida
Jacksonville 09.2006 - 12.2010
Skills
Adaptability and Flexibility
Information Gathering
Teamwork orientation
Data Entry
Multitasking
Documentation And Reporting
Certification
Emergency Medical Dispatcher, Expires 06/2025
Timeline
911 Call Taker
WVCC
07.2017 - 10.2024
Claims Associate
Walmart
08.2016 - 07.2017
UPC Associate
Walmart
10.2013 - 09.2016
Stocking Associate
Walmart
06.2012 - 10.2014
Bachelor of Science - Statistics
University of North Florida
09.2006 - 12.2010
Cashier
Navy Exchange
07.2006 - 03.2012
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