Michelle Wilkins
Sales Associate
lawrenceburg,KY
Summary
Dynamic owner/operator with a proven track record at Hill of Beans BBQ, excelling in operations management and staff training. Enhanced customer satisfaction through strategic vendor negotiations and effective sales strategies. Known for a strong work ethic and decision-making skills, successfully increasing revenue streams and fostering lasting client relationships.
Overview
27
27
years of professional experience
Work History
Owner/Operator
Hill of Beans BBQ / BP
Lawrenceburg, KY
03.2000 - 12.2024
- Developed and implemented operational strategies to enhance customer service and satisfaction.
- Managed daily operations, ensuring compliance with health and safety regulations.
- Trained staff on food preparation techniques and best practices for quality control.
- Oversaw inventory management to reduce waste and optimize supply chain efficiency.
- Coordinated catering services for events, enhancing revenue sources and client engagement.
- Analyzed customer feedback to refine menu offerings and improve overall dining experience.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Fostered relationships with local suppliers, negotiating contracts to ensure quality ingredients at competitive prices.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Established marketing initiatives that increased brand awareness within local community.
Sales Associate
Bob Allen Motor Mall
Danville, KY
06.1998 - 11.1999
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Analyzed customer feedback to improve service delivery and address concerns effectively.
- Developed strategic relationships with repeat customers, fostering long-term business growth.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Jessamine County High School
Nicholasville, KYSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Business operations management
- Sales strategy development
- Vendor negotiation
- Strong work ethic
- Dependable and reliable
- Decision-making
Timeline
Owner/Operator
Hill of Beans BBQ / BP
03.2000 - 12.2024
Sales Associate
Bob Allen Motor Mall
06.1998 - 11.1999
High School Diploma -
Jessamine County High School