Michelle Williams
Merrick,NY
Summary
Experienced program and business development leader with a proven record of building impactful partnerships and expanding service offerings. Over 12 years of expertise in afterschool programming and community engagement, complemented by 10 years in management and customer-focused roles within banking and sales. Skilled in strategic planning, team leadership, and relationship building with corporate partners, community organizations, and stakeholders. Passionate about creating pathways for underserved youth and leveraging professional networks to drive sustainable growth.
Overview
22
22
years of professional experience
Work History
Certified Auto Sales Representative
Brooklyn Jeep
10.2023 - Current
- Surpassed sales targets and expanded market reach by building strong client relationships and implementing customer-centric sales strategies
- Partnered with cross-functional teams, including finance and service, to enhance the customer experience and drive revenue growth
- Utilized CRM tools to track leads, streamline follow-up processes, and improve conversion rates, contributing to an enhanced dealership reputation
Afterschool Program Manager
NYJTL
09.2011 - 02.2023
- Developed and managed programs for over 1,000 students, including partnerships with schools and community organizations to enhance program impact and reach
- Established and maintained strong partnerships with community leaders and stakeholders, expanding program offerings to meet the evolving needs of students and families
- Spearheaded program expansion initiatives, increasing engagement by 20% through strategic planning and targeted outreach
- Oversaw budgeting, scheduling, and curriculum development, optimizing resource allocation and improving operational efficiency
- Mentored and trained staff to ensure high performance and adherence to program standards, resulting in a 20% reduction in turnover
Assistant Branch Manager
Washington Mutual Bank
05.2003 - 04.2007
- Led branch operations, overseeing daily workflows and driving efficiency through process improvements
- Cultivated and strengthened customer relationships by resolving complex issues, resulting in increased customer retention and loyalty
- Conducted staff training to enhance customer service, contributing to improved branch ratings and service quality
- Analyzed financial reports and market data, optimizing branch performance and making strategic decisions that drove loan portfolio growth
Education
Bachelor of Science - Business
Upsala College
05.1995
Skills
- Corporate Partnership Development
- Strategic Planning & Program Expansion
- Team Leadership & Staff Training
- Consultative Sales & Negotiation
- Relationship Building with C-Level Executives
- Data Analysis & Performance Metrics
- Event Planning & Community Engagement
- Strong Verbal & Written Communication
Professional Development
- Strategic Planning & Leadership Training
- Conflict Resolution & Mediation Techniques
- Data Analysis for Program Improvement
- Partnership Development & Relationship Management
Relevant Achievements
- Successfully expanded afterschool program reach by 20% through targeted community and organizational partnerships.
- Implemented data-driven strategies to streamline program operations, resulting in increased participant satisfaction and program effectiveness.
- Enhanced customer loyalty and retention in banking and sales roles by developing strategic customer engagement initiatives.
Community Service
- Mentor, Local Youth Development Program: Support and mentor high school students in career and personal development, providing guidance in setting and achieving goals.
- Launched a youth empowerment initiative combining STEM education and social entrepreneurship, resulting in the creation of 18 youth-led startups addressing local environmental challenges.
- Managed and mentored high school and college interns to provide real-world professional experience that enhances their marketability and provides the opportunity to form valuable connections that can open doors to diverse career opportunities.
Timeline
Certified Auto Sales Representative
Brooklyn Jeep
10.2023 - Current
Afterschool Program Manager
NYJTL
09.2011 - 02.2023
Assistant Branch Manager
Washington Mutual Bank
05.2003 - 04.2007
Bachelor of Science - Business
Upsala College
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