Michelle Wofford
Billings,MT
Summary
Results-driven Team Lead with proven skills in coaching, operations management, and performance improvement. Expertise in enhancing team effectiveness and fostering a customer-focused environment.
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Overview
28
28
years of professional experience
Work History
Team Lead Fulfillment
Target
Billings, MT
02.2023 - Current
- Oversaw daily operations, ensuring team met performance and customer service standards.
- Mentored staff in product knowledge and operational procedures to enhance team effectiveness.
- Implemented process improvements that streamlined workflows and reduced downtime.
- Coordinated scheduling to optimize labor resources while maintaining coverage during peak hours.
Truck Team Lead
Target
Billings, MT
09.2021 - 02.2023
- Led team in achieving operational efficiency and meeting performance targets.
- Streamlined inventory management processes, reducing stock discrepancies.
- Mentored new employees on best practices and safety protocols.
- Implemented employee training programs to enhance product knowledge and customer service skills.
- Coordinated daily workflow to ensure optimal staffing levels during peak hours.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
Receiving Team Member
Target
Billings, MT
05.2020 - 09.2021
- Managed inventory levels through accurate receiving and stocking procedures.
- Coordinated with team members to ensure timely processing of incoming shipments.
- Implemented safety protocols, enhancing workplace safety compliance and efficiency.
- Trained new staff on receiving processes and equipment handling best practices.
- Maintained organized records of received goods, ensuring traceability and accountability.
- Monitored product quality upon receipt, addressing discrepancies promptly to maintain standards.
Human Resource Team Member
Target
Billings, MT
03.2017 - 05.2020
- Facilitated recruitment processes by screening resumes and coordinating interviews with hiring managers.
- Assisted in onboarding new employees, ensuring completion of necessary documentation and training schedules.
- Supported the implementation of HR policies and procedures to enhance employee engagement and satisfaction.
- Organized company-wide events such as holiday parties or team outings, increasing overall employee engagement.
- Maintained accurate personnel records in compliance with data privacy regulations.
- Collaborated with team members to organize training sessions, enhancing staff skills and compliance knowledge.
Leader/Team Member
Target
Billings, MT
08.1998 - 03.2017
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Oversaw daily operations, ensuring optimal inventory management and product availability.
- Led yearly performance reviews, providing constructive feedback to drive employee development and engagement.
- Trained new team members on operational procedures and customer service standards.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- .Collaborated with management on implementing new store initiatives leading to higher productivity levels across the team.
- Improved efficiency of the sales floor by coordinating smooth transitions between shifts and delegating tasks appropriately.
- Fostered a positive work environment through effective communication and conflict resolution strategies among staff members.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
Education
Bachelor of Arts - Business Communication
Montana State University, Billings, MT, US
Billings, MT05-2027
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance improvement
- Schedule management
- Operations management
- Employee evaluation
- Strategic planning
- Project management
- Teamwork and collaboration
- Work Planning and Prioritization
Timeline
Team Lead Fulfillment
Target
02.2023 - Current
Truck Team Lead
Target
09.2021 - 02.2023
Receiving Team Member
Target
05.2020 - 09.2021
Human Resource Team Member
Target
03.2017 - 05.2020
Leader/Team Member
Target
08.1998 - 03.2017
Bachelor of Arts - Business Communication
Montana State University, Billings, MT, US