Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Michelle Womelsdorf

Clifton Heights,PA

Summary

A dynamic Store Manager with a proven track record at Riteaid, I excel in customer service management and inventory control. Leveraging outstanding communication and problem-solving skills, I enhanced store operations and customer satisfaction. My leadership significantly improved team performance and operational efficiency, showcasing a commitment to excellence and a positive, results-driven approach.

Overview

30
30
years of professional experience

Work History

Store Manager

Riteaid
07.2013 - 02.2025
  • Directed daily tasks to uphold a clean, well-maintained environment for staff and patrons.
  • Directed processes for inventory tracking, financial transactions, and beginning-to-end store operations.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Deli Manager

Fresh Market Inc.
10.2007 - 05.2010
  • Trained new team members in proper food handling techniques, equipment usage, and company policies.
  • Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Increased sales through effective merchandising and attractive product displays.
  • Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
  • Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
  • Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.

3rd Shift Supervisor

Wawa
02.2003 - 06.2007
  • Collaborated with other shift supervisors to ensure seamless transition of operations between shifts.
  • Resolved conflicts promptly and professionally, maintaining a positive atmosphere in the workplace.
  • Conducted employee training for new hires, ensuring thorough understanding of job responsibilities and expectations.

Backup Head Teller

Sovereign Bank
05.1998 - 06.2007
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Maintained accuracy of cash drawer by conducting daily reconciliations, identifying discrepancies and resolving issues.
  • Resolved complex transactions or disputes with tactful negotiation skills, preserving customer relationships while upholding bank policies.
  • Trained new hires on bank policies, procedures, and best practices to ensure consistent performance across the team.
  • Contributed to branch sales goals by cross-selling bank products and services based on each customer''s unique needs.
  • Supported management in conducting audits and compliance checks, maintaining adherence to banking regulations and standards.

Cashier/Sales

Strauss Discount Auto
03.1995 - 05.1998
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.

Education

General Studies -

Academy Park High
Sharon Hill, PA
1993

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • POS systems
  • Team building and leadership
  • Supply ordering
  • Policies and procedures
  • Store displays
  • Bank and safe deposits

Timeline

Store Manager

Riteaid
07.2013 - 02.2025

Assistant Deli Manager

Fresh Market Inc.
10.2007 - 05.2010

3rd Shift Supervisor

Wawa
02.2003 - 06.2007

Backup Head Teller

Sovereign Bank
05.1998 - 06.2007

Cashier/Sales

Strauss Discount Auto
03.1995 - 05.1998

General Studies -

Academy Park High

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Michelle Womelsdorf