Yasmin Blackwell
Clifton Heights,PA
Summary
Motivated professional with a strong work ethic and proven adaptability in dynamic environments. Demonstrates exceptional interpersonal skills and the ability to work independently while mastering new concepts quickly. Committed to continuous learning and effectively navigating change to achieve organizational goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
LSP
Allstate Insurance-Vic Pascasio Agency
Cypress, TX
01.2025 - 09.2025
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Retail Sales /Finance Manager
AVIS CAR SALES
Katy, TX
05.2024 - 10.2024
- Collaborated with sales managers and consultants to foster positive atmosphere, driving profitability.
- Identified opportunities for improvement within existing sales operations structures.
- Streamlined approval processes and facilitated contract handling for accounts receivable in transit.
- Achieved over 124% growth in per copy value through effective negotiation of auto loan terms.
- Managed digital communications to secure agreements and address subprime customer needs efficiently.
Software Implementation/Trainer
REYNOLDS & REYNOLDS
Houston, TX
09.2022 - 05.2024
- Delivered introductory presentations and technical training for software implementation across the US and CN.
- Offered continuous support after go-live through various channels.
- Designed agendas and tailored, product-specific learning resources.
- Executed processes and procedures, utilizing best practices.
- Executed software troubleshooting tasks both onsite and remotely.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Recommended changes or improvements in existing training processes, as needed.
- Maintained up-to-date knowledge of industry trends and best practices.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Adapted teaching methods according to the needs of individual learners or groups.
- Documented all training activities, including attendance records, feedback forms, and surveys.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Remained up to date with developments in the area of expertise by reading current journals, books, or magazine articles.
- Evaluated training materials prepared by instructors, and offered actionable suggestions for improvement.
- Evaluated modes of training delivery to optimize training effectiveness, training costs, or environmental impacts.
- Supported learners through one-on-one coaching sessions to reinforce skills learned.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Mentored junior trainers on best practices and instructional techniques.
- Conducted assessments to evaluate training effectiveness and participant understanding.
- Developed training materials for new software implementations.
Finance Manager
HOLMAN TOYOTA
Mt Laurel, NJ
01.2019 - 07.2022
Finance Manager
CHAPMAN CHEVROLET
Philadelphia, PA
01.2017 - 01.2018
Finance Manager
BENNETT CHEVROLET
Egg Harbor Township, NJ
01.2012 - 01.2017
Finance Manager
HONDA OF TOMS RIVER
Toms River, NJ
01.2007 - 01.2012
Finance Manager/Finance Director
OPEN ROAD HONDA, MAZDA, & ISUZU
Edison, NJ
01.1998 - 01.2007
Education
Bachelor Of Science - Technical Management
DeVry University
New Brunswick, NJBachelor Of Science - Accounting
Georgian Court University
Lakewood, NJSkills
- CDK and VinSolutions
- Eleads and DealerSocket
- Dealerbuilt and Dealertrack360
- RouteOne and Provision
- VAuto and Microsoft Office Suite
- Focus and Ignite
- ReverseRisk/aXcessa and StoneEagle
- Xtream Marketing and AOA
- Project management and software implementation
- Training development and cross-functional teamwork
- Analytical skills
Certification
• Texas, New Jersey, Delaware, Pennsylvania Department of Insurance - Adjuster All Lines
• Texas, New Jersey, Delaware, Pennsylvania Department of Insurance - General Lines Agent - Property and Casualty
• Texas, New Jersey, Delaware, Pennsylvania Department of Insurance - General Lines Agent - Property and Casualty
Timeline
LSP
Allstate Insurance-Vic Pascasio Agency
01.2025 - 09.2025
Retail Sales /Finance Manager
AVIS CAR SALES
05.2024 - 10.2024
Software Implementation/Trainer
REYNOLDS & REYNOLDS
09.2022 - 05.2024
Finance Manager
HOLMAN TOYOTA
01.2019 - 07.2022
Finance Manager
CHAPMAN CHEVROLET
01.2017 - 01.2018
Finance Manager
BENNETT CHEVROLET
01.2012 - 01.2017
Finance Manager
HONDA OF TOMS RIVER
01.2007 - 01.2012
Finance Manager/Finance Director
OPEN ROAD HONDA, MAZDA, & ISUZU
01.1998 - 01.2007
Bachelor Of Science - Technical Management
DeVry University
Bachelor Of Science - Accounting
Georgian Court University