Michelle Wong Trail
Patient Coordinator/ Patient Service Assistant
San Francisco,CA
Summary
Experienced and detail-oriented medical administrative professional. Knowledgeable in medical terminology and passionate about providing exceptional patient care. Eager to bring 8 years of relevant work experience to your team.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Patient Services Assistant- Radiology Department
San Mateo County Medical Center
San Mateo , CA
08.2015 - Current
- Schedule and register patients for Radiological imaging
- Greeted incoming patients, managed sign-ins and directed patients to correct locations
- Entered patient demographic and insurance data into electronic medical record system
- Checked registrations and pay codes for next day's appointments.
- Verify patients medical eligibility through state and federal programs
- Assisted with helping patients complete applications for state programs
- Liaison for Radiologist to ensure critical results are communicated to doctors in different departments
Mammography Care Coordinator- Radiology Department
San Mateo County Medical Center
San Mateo , CA
02.2015 - Current
- Request mammography films from outside facilities for comparison purposes for Radiologist
- Prepare addendum forms for Radiologist to compare outside films
- Facilitate appointments for breast biopsy and surgery
- Coordinate appointments for breast consultations with breast surgeon
Lead Patient Service Assistant- Radiology
San Mateo Medical Center
San Mateo , CA
04.2019 - 07.2020
- Oversaw staff and delegated tasks to maximize productivity
- Assisted with training staff to improve individual and group performance
- Provided backup for patient service staff
- Addressed patient complaints and inquiries to verify satisfaction
Treatment Coordinator/Office Administrator
United Dental Group
Burlingame, CA
07.2011 - 06.2015
- Researched billing issues, scheduled appointments and verified insurance coverage
- Explained treatment choices to patients and helped determine best options
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
Sales Associate/Team Leader
Nordstrom
San Francisco , CA
03.2008 - 05.2011
- Trained and developed new sales team associates in products, selling techniques, and company procedures
- Engaged with customers to effectively build rapport and lasting relationships
Lead Sales Associate
GAP
San Francisco, CA
06.2002 - 06.2005
- Monitored sales team performance and provided constructive feedback
- Trained, coached, and mentored new sales associates for maximum performance
Education
Biology -
Skyline College
San Bruno, CAHigh School Diploma -
George Washington High School
San Francisco, CA 08.1997 - 08.2001
Skills
Type 80 WPM
PC & Mac platforms
MS Office: Word & Excel
Insurance verification and billing
HDX (Health Data Exchange)
Electronic health records (EHR)
Soarian Clinicals
Multi-Line Telephone
Appointment Scheduling
Hobbies
In my spare time I enjoy baking, reading, and spending time with family.
Timeline
Lead Patient Service Assistant- Radiology
San Mateo Medical Center
04.2019 - 07.2020
Patient Services Assistant- Radiology Department
San Mateo County Medical Center
08.2015 - Current
Mammography Care Coordinator- Radiology Department
San Mateo County Medical Center
02.2015 - Current
Treatment Coordinator/Office Administrator
United Dental Group
07.2011 - 06.2015
Sales Associate/Team Leader
Nordstrom
03.2008 - 05.2011
Lead Sales Associate
GAP
06.2002 - 06.2005
High School Diploma -
George Washington High School
08.1997 - 08.2001
Biology -
Skyline College