Michelle Wood
Zeeland,MI
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
26
26
years of professional experience
Work History
Receptionist Assistant
US Lumber Building Supply
03.2021 - 11.2023
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
Assistant Department Manager
Menards
08.2022 - 07.2023
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
Travel CNA
Hospice
04.1998 - 09.2018
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Responded quickly and calmly in emergency situations.
Burlington Coat Factory
10.2016 - 03.2017
Warehouse Supervisor
Forge Industrial Staffing
09.2011 - 10.2016
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Trained employees on equipment operation and safety protocols.
Travel CNA
Zephyrhills Hospital
04.2011 - 09.2011
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
- Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
- Enhanced patient comfort by providing compassionate and attentive care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Upheld infection control and prevention policies across different patient-facing areas.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Reduced caregiver burden by providing respite care services that allowed family members time away from caregiving duties.
Nurse
Holland Hospital
03.2010 - 04.2011
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
Home Nurse
Comfort Keepers Home Care
07.2007 - 03.2010
- Streamlined medication administration processes, ensuring timely delivery of medications as ordered by the physician.
- Identified discharge planning needs as part of care plan development and implemented prior to discharge of patient.
- Developed strong relationships with community resources to facilitate referrals for additional support services when needed.
- Demonstrated cultural competence in delivering care that respected diverse beliefs surrounding end-of-life practices among various populations served.
Bus Driver
Penn Harris Madison School
01.2003 - 07.2007
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
Arby's Restaurant
04.2003 - 06.2007
Hollywood Video
02.2002 - 06.2007
Education
No Degree - Hospitality
HTIM
Holland, MI06.2024
Associate of Business Administration - Business Management
Wisconsin School of Business
Green Bay, WI02.2022
Diploma - Family Law And Child Advocacy
Ivy Tech State College
South Bend, IN12.2004
Associates - Nursing
Michiana Healthcare College
South Bend, IN12.2004
Associate of Science - Medical Assisting
Michiana College
South Bend, IN12.2003
Diploma -
Delton Kellogg
12.1998
Skills
- Reception Area Maintenance
- Maintaining cleanliness
- Appointment Scheduling
- Office Organization
- Cash Management
- Document Scanning
- Mail Routing
- Calendar Management
Notes
I am willing to learn and try new things. I work well under immense pressure and will always strive to excel in meeting expectations. I am creative and look forward to expanding my education and knowledge even further.
Activities
I have been awarded certificates of appreciation, Dean's list awards, and a special college award for going above and beyond all college expectations and being highly motivated to excel in everything I do.
Timeline
Assistant Department Manager
Menards
08.2022 - 07.2023
Receptionist Assistant
US Lumber Building Supply
03.2021 - 11.2023
Burlington Coat Factory
10.2016 - 03.2017
Warehouse Supervisor
Forge Industrial Staffing
09.2011 - 10.2016
Travel CNA
Zephyrhills Hospital
04.2011 - 09.2011
Nurse
Holland Hospital
03.2010 - 04.2011
Home Nurse
Comfort Keepers Home Care
07.2007 - 03.2010
Arby's Restaurant
04.2003 - 06.2007
Bus Driver
Penn Harris Madison School
01.2003 - 07.2007
Hollywood Video
02.2002 - 06.2007
Travel CNA
Hospice
04.1998 - 09.2018
No Degree - Hospitality
HTIM
Associate of Business Administration - Business Management
Wisconsin School of Business
Diploma - Family Law And Child Advocacy
Ivy Tech State College
Associates - Nursing
Michiana Healthcare College
Associate of Science - Medical Assisting
Michiana College
Diploma -
Delton Kellogg
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