Michelle Wood
Biloxi,MS
Summary
Organized Hilton Certified General Manager with dynamic customer service, sales, and budget talents. Seeking new position to help hospitality organization grow and become more successful. Practiced in coordinating inspections, overseeing conflict- resolution, and making delivers timely and professionally. Able to remain poised in stressful environments.
Insightful professional in financial services field, known for high productivity and efficient task completion. Possess specialized skills in market analysis, risk management, and client portfolio optimization. Excel in communication, problem-solving, and adaptability, ensuring success in fast-paced environments.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
17
17
years of professional experience
Work History
Broker/Owner
Sea Side Realty, LLC.
Biloxi, MS
10.2012 - Current
- Exceeded all sales goals
- Served as experienced buyer's agent, foreclosure specialist, first-time buyer specialist and negotiations expert
- Maintained homeowner's insurance knowledge
- Handled client management and interactions
Certified General Manager, DOO and DOS
Hampton Inn Biloxi Beach
Biloxi, MS
04.2015 - 04.2022
- Prioritized managerial and sales duties to meet deadlines and maintain quality standards
- Resolved disciplinary issues and escalated major concerns to department head
- Inspected outside of property daily and immediately notified maintenance department to remedy issues and maintain curbside appeal
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Trained AGM and DOS to perform and document quality inspections and audits
- Organized projects by delegating tasks to appropriate personnel and overseeing quality control duties
- Supported AGM in operational improvements and resolution of problems to deliver top-notch customer service
- Composed letters and electronic correspondence for AGMs and management team
- Researched and compiled information for sales and budget reports
- Passed daily transaction goals by 80 % and end-of-month goals by 80%
- Successfully led key projects which resulted in hotel improvements goal
- Identified appropriate solutions to minimize issues and quickly solve problems
- Interacted pleasantly with customers and warmly greeted patrons upon entrance to store
- Returned phone messages and emails within 12 hours and responded to complaints before issues escalated
- Monitored and maintained quality standards by implementing process improvements
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Formed and sustained strategic relationships with clients.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Ensured compliance with local health department regulations regarding food safety standards.
- Supervised employees through planning, assignments, and direction.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Guided management and supervisory staff to promote smooth operations.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Oversaw product development initiatives from concept through completion stages.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Mitigated business risks by working closely with staff members and assessing performance.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Designed sales and service strategies to improve revenue and retention.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Analyzed market trends to inform business decisions and strategies.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Trained employees on duties, policies and procedures.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Administered employee discipline through verbal and written warnings.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Implemented campaigns and promotions to help with developing goods and services.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted testing of software and systems to ensure quality and reliability.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed routine maintenance and repair.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
Executive Assistant
Sanjiv Bhakta
Biloxi, MS
10.2007 - 04.2022
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Researched and prepared information for presentations to high-level executives.
- Handled confidential information with discretion and integrity.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Developed effective filing systems for easy retrieval of information when needed.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Facilitated communication between senior management and staff.
- Greeted visitors warmly upon arrival at the office premises.
- Coordinated meeting and work schedules for staff teams and executives.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Managed and tracked expenses to meet company budget requirements.
- Prepared invoices and drafted memos for executives.
- Coordinated multiple schedules using online calendaring system.
Property Management
Arbor Properties, Inc.
Tallahassee, FL
10.2012 - 10.2016
- Contacted tenants to collect overdue rent or to discuss other important issues
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies
- Coordinated all improvements in compliance with necessary agreements to ensure timely completion, tenant acceptance, occupancy, and rent commencement
- Coordinated general maintenance and major repairs to keep facilities operational and attractive
- Fully abstracted all leases and entered all pertinent information into property management system
- Inspected grounds, facilities, and equipment to determine repair and maintenance needs
- Maintained thorough, accurate, and compliant records for internal and regulatory audits
Education
Business
Western Michigan University Homer Stryker M.D. School of Medicine
Kalamazoo, MIAssociate of Arts -
William Carey University
Hattiesburg, MSSkills
- Commercial properties
- Leasing and market conditions
- Property management
- Sales and marketing
- Fair housing mandates
- Performance management
- Safety and compliance
- Staff presentations
- Database entry
- Budget reporting
- Local amenities knowledge
- Business growth and retention
- Trend assessments
- Statistical and operational analysis
- Market trend expertise
- Trustworthiness
- Compliance requirements
- Financial analysis
- Market dynamics
- Documentation
- Compliance adherence
- Portfolio management
- Investment evaluation
Affiliations
Small Business Association, 2008 - present
Accomplishments
- Wrote and edited documents to keep staff informed on policies and procedures.
- Created new departmental procedures manual. Assessed organizational training needs.
- Applied safety procedures and policies as outlined in Department Safety Manual.
Timeline
Certified General Manager, DOO and DOS
Hampton Inn Biloxi Beach
04.2015 - 04.2022
Broker/Owner
Sea Side Realty, LLC.
10.2012 - Current
Property Management
Arbor Properties, Inc.
10.2012 - 10.2016
Executive Assistant
Sanjiv Bhakta
10.2007 - 04.2022
Business
Western Michigan University Homer Stryker M.D. School of Medicine
Associate of Arts -
William Carey University