Michelle Word

Effective July 2023 - Custodial Services

• Direct supervision of custodial services staff and contract services operations.
• Oversight and guidance for the effective management of custodial and operation services.
• Closely work with organizational leadership to guide operational strategy.
• Manage daily operations while overseeing multiple locations to foster increased productivity.
• Establish departmental performance goals and provided feedback for underperforming areas.

• Manage internal and external requests for events and facilities usage.
• Coordinator with internal and external stakeholders to execute day-to-day operational functions and goals of events and facilities.
• Provide administrative oversight and management of staff training, managing food, labor, and coordinating supply and facilities cost with vendors and college personnel.
• Monitor and coordinate workflows to optimize resources.
• Oversee operations and provided corrective feedback to achieve daily and long-term goals.
• Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Manage all College events, including meeting facilities, audiovisual equipment, tours, catering referrals and other set-up requirements as needed.
• Ensure all documents are completed as it relates to collection of payments and preparation of daily deposits, verification of certificates of liability from external stakeholders.
• Manage and motivate employees to be productive and engaged in work.
• Maintain professional, organized, and safe environment for employees and patrons.
• Coordinate safety and security issues in collaboration with Campus Police for all College events.