Michelle Worrell-Basham
Sarasota,FL
Summary
I am a friendly, energetic, and creative person who loves engaging with people. I am passionate about helping others; whether it be customer service, a classroom, or a caregiving setting. Adaptation comes easily to me, as I shift based on people's needs. I am not fluent, however, I do know the basics of both American Sign Language and Spanish.
Overview
14
14
years of professional experience
Work History
Adult Caregiver
Michelle Worrell-Basham
03.2020 - 02.2024
- Assisted individuals with daily activities such as personal care, meal preparation, and medication reminders.
- Supervised medication administration, personal hygiene, other activities of daily living, and safety on outings in the community.
- Assisted individuals in learning and developing new skills while maintaining personal safety.
Customer Service Representative
ShopHQ
10.2018 - 03.2020
- Remote from home work assisting customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Direct Support Professional
Life Health Services With Lifeskills Inc.
04.2018 - 10.2018
- Assisted individuals with daily activities such as personal care, meal preparation, and medication reminders.
- Supervised medication administration, personal hygiene, other activities of daily living, and safety on outings in the community.
- Assisted individuals in learning and developing new skills while maintaining personal safety.
Adult Caregiver
Michelle Worrell-Basham
08.2017 - 04.2018
- Assisted individuals with daily activities such as personal care, meal preparation, and medication reminders.
- Supervised medication administration, personal hygiene, other activities of daily living, and safety on outings in the community.
- Assisted individuals in learning and developing new skills while maintaining personal safety.
Community Living Specialist/Respite Care Provider
Lifeskills Inc.
08.2011 - 08.2017
- Provided support and assistance to individuals with disabilities to promote their independence and integration into the community.
- Maintained accurate records of client progress, service delivery, and documentation requirements.
- Supported clients in daily tasks such as meal preparation, personal hygiene, and medication management.
Assistant Teacher
Mother's Day Out-SAUMC
05.2010 - 08.2011
- Created lesson plans, assembled supporting projects, and created learning displays.
- Created weekly newsletters for parents detailing upcoming events and activities.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
Education
Certificate of Completion - Administrative Medical Assistant
Ed2Go
Online08-2012
High School Diploma -
Pitman High School
Pitman, NJ06-1989
Skills
- Remote call center operations, inbound/outbound calls, and order-taking and monitoring accounts
- Customer service, and de-escalation techniques
- Critical thinking, problem-solving, time management, and research skills
- Basic computer skills, and computer software
- Interpersonal, social skills, and team collaboration
- Health education, CPR knowledge, Basic first aid, and Medical Terminology
- Classroom management, and safety practices
- Creative instruction style, Student motivation, and engagement, Positive reinforcement
- Curriculum Implementation, and parent communication
- Early childhood education, and Special education
Affiliations
- I have volunteered in the state of Kentucky with Special Olympics and an adult special needs program called The Hive.
Timeline
Adult Caregiver
Michelle Worrell-Basham
03.2020 - 02.2024
Customer Service Representative
ShopHQ
10.2018 - 03.2020
Direct Support Professional
Life Health Services With Lifeskills Inc.
04.2018 - 10.2018
Adult Caregiver
Michelle Worrell-Basham
08.2017 - 04.2018
Community Living Specialist/Respite Care Provider
Lifeskills Inc.
08.2011 - 08.2017
Assistant Teacher
Mother's Day Out-SAUMC
05.2010 - 08.2011
Certificate of Completion - Administrative Medical Assistant
Ed2Go
High School Diploma -
Pitman High School
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