Michelle Wright
Durham,NC
Summary
Detail-oriented Return Processing Associate with proven skills in data entry, return processing, and quality inspection. Committed to maintaining accurate records and ensuring customer satisfaction through efficient return handling. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Return Processing Associate
LC Industries, NC
Durham , NC
09.2021 - 11.2025
- Maintained accurate records of returned items to ensure efficient processing and tracking.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Processed incoming returns efficiently and accurately.
- Inspected products for damage and ensured proper documentation.
- Processed return merchandise authorization forms for customer refunds.
Quality Control Inspector
Unified 2 Global Packaging Group
Durham, NC
02.2021 - 08.2021
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Collaborated with team members to ensure clear understanding of quality standards and inspection processes.
- Collaborated with production teams to resolve quality issues effectively.
- Utilized inspection tools and equipment to assess product integrity.
- Communicated effectively with management regarding progress toward meeting quality objectives.
Picking Packer
Implus Footcare LLC
Durham, NC
03.2019 - 03.2020
- Operated picking equipment to efficiently locate and retrieve products.
- Sorted and packaged products to prepare for processing or shipment.
- Maintained a positive attitude while working under pressure in a fast-paced environment.
- Utilized RF scanners to accurately process orders according to customer requirements.
- Received and processed incoming stock items according to established procedures.
Quality Assurance Analyst
RR Donnelly
Durham, NC
09.2008 - 02.2019
- Inspected products for defects and ensured compliance with quality standards.
- Utilized inspection tools to perform thorough assessments of materials and finished goods.
- Documented non-conforming items found during inspections according to established guidelines.
- Inspected incoming material for correct size, shape, color, or other characteristics as required by customer orders.
Education
High School Diploma -
South Ridge High School
Miami, FL06-1989
Skills
- Data entry
- Return processing
- Quality inspection
- Merchandise authorization
- Inventory management
- Customer service
Timeline
Return Processing Associate
LC Industries, NC
09.2021 - 11.2025
Quality Control Inspector
Unified 2 Global Packaging Group
02.2021 - 08.2021
Picking Packer
Implus Footcare LLC
03.2019 - 03.2020
Quality Assurance Analyst
RR Donnelly
09.2008 - 02.2019
High School Diploma -
South Ridge High School