Michelle Young
Choctaw,OK
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Shop Owner
A Relaxation Center Llc
Oklahoma City, OK
05.2006 - Current
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Streamlined store operations by implementing efficient processes for order fulfillment and staff scheduling.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Ensured compliance with all relevant industry regulations and store policies, maintaining a safe and secure environment for both employees and customers alike.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Complied with legal requirements and set up surveillance measures to secure merchandise.
- Coached, counseled and disciplined employees.
- Prepared annual budgets and monitored financial objectives.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared annual budgets with controls to prevent overages.
- Conducted audit inspections and independent checks to verify parts and materials.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Education
Ged - General Studies
Del City High School
Del City, OK05.2006
Skills
- Customer Service Expertise
- Sales Proficiency
- Financial Management Expertise
- Marketing Expertise
- Customer Service Background
- Up-selling strategies
- Staff hiring and training
- Pricing strategy
- Problem solving
- Customer retention
- Financial management
- Loss prevention
- Time management
- Team leadership
- Customer service excellence
- Technology adoption
- Order processing
- Shipment tracking
- Brand management
- Quality control
- Business operations
- Networking and partnerships
- Product knowledge
- Competitor analysis
- Organizational skills
- Budgeting and forecasting
- Health and safety regulations
- Cash handling
- Conflict resolution
- Decision making
- Supplier negotiation
- Employee scheduling
- Performance analysis
- Energy efficiency
- Customer loyalty programs
- Business Development
- Regulatory Compliance
- Staff Management
- Customer Service
- Employee Training
- Issue Resolution
- Negotiation
- Bookkeeping
- Cost Control and Budgeting
- Customer Relations
- Coaching and Mentoring
- Start-Up Operations
- Staffing Oversight
- Negotiation and Persuasion
- Strategic Decision-Making
- Task Delegation
- Accounting Management
- Performance Improvement
- Relationship Building
- Employee Development
- Strategic Planning
- Quality Assurance
Timeline
Shop Owner
A Relaxation Center Llc
05.2006 - Current
Ged - General Studies
Del City High School