Michelle Young
Regional Property Manager
Wall,US
Summary
To secure a challenging position that will allow opportunities for continual career growth, instituting communication, and emphasizing analytical abilities while benefiting the company. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Senior Property Manager
Ingerman Management
Freehold, NJ
11.2023 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Negotiated contracts with vendors for the maintenance of properties.
- Developed and implemented policies, procedures and systems to ensure efficient management of properties.
- Created budgets and monitored expenses related to managing properties.
- Maintained relationships with tenants by providing excellent customer service and responding promptly to inquiries or concerns.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Compiled and conveyed operational and financial data to regional manager.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Prepared detailed budgets and financial reports for properties.
- Managed and oversaw operations, maintenance and administration of properties.
- Enforced occupancy policies and procedures by confronting violators and taking corrective action.
- Provided guidance and support to junior members of the team when needed.
- Ensured that all required insurance policies were in place for each managed property.
- Scheduled regular meetings with property owners and investors to discuss performance metrics such as occupancy rate, income generated from rentals.
- Collaborated with attorneys regarding legal matters involving the ownership or leasing of property.
- Advertised vacancies via online listings, newspaper ads.
- Analyzed market conditions to determine optimal rental rates for each property.
- Prepared reports on the condition of managed properties for owners or investors.
- Recommended clarifications and changes in program policies to director of property management.
Real Estate Agent
New Jersey, Signature Realty, LLC
Summit, NJ
05.2021 - Current
- Generate client leads to buy, sell, and rent a property
- Counsel clients on market conditions, prices, and mortgages
- Develop a competitive market price by comparing properties
- Create lists for real estate sale properties, with information location, features, square footage, etc
- Show properties to potential buyers and renters
- Present purchase offers to sellers
- Facilitate negotiations between buyers and sellers
- Review purchase contracts to ensure terms are met
- Promote properties with ads, listings, and open houses
- Prepare loyalty contracts, purchase agreements, rental agreements, deeds, and other documents for each real estate transaction
- Maintain the real estate license and knowledge.
Asset Manager (Contract)
Asbury Park Housing Authority
Asbury Park, NJ
04.2023 - 08.2023
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Processed evictions when necessary in accordance with state laws and procedures.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Created processes and systems for ensuring ongoing compliance with relevant rules and regulations.
- Maintained accurate records of all activities related to compliance monitoring.
Senior Property Manager (Contract)
CIS Management Inc
Manalapan, NJ
05.2022 - 04.2023
- Supervise leasing and maintenance staff including delegating work, reviewing work, maintaining deadlines, training and scheduling
- Maintain property occupancy by effectively retaining residents and successfully marketing property to attract new residents
- Approve lease applicants
- Administer HUD recertification, if applicable
- Evaluate current market conditions and competition
- Increase revenue while maintaining controllable expenses including revenue collections and delinquency control
- Provide customer service to residents resolving any issues that may occur and ensuring maintenance completes service requests
- Contact and negotiate with vendors
- Obtain bids and manage capital improvement projects
- Ensure that all property reporting is completed in a timely manner (i.e., financial reports, marketing reports)
- Operate within budget and purchasing guidelines
- Maintain curb appeal by walking/inspecting property and vacant units
- Conduct Human Resources functions; recruiting, interviewing, performance reviews, salary reviews, explanation of benefits, new hire orientation, terminations
- Ensure company policies and procedures are met
- Attend court proceedings, as necessary
- Coordinate and lead staff meetings, as necessary
- Assist other properties, as necessary
- Conduct and managed Move-ins and Move-outs, prepare rent analyses, including calculation of fixed rent, additional rent, occupancy costs, and internal rate of return for existing and prospective tenants
- Deal directly with tenant issues, maintenance staff, violations, construction activity, and related property issues.
Property Manager/Business Operations Analyst
Monmouth Total Healthcare
Eatontown, NJ
01.2017 - 04.2019
- Regularly oversee, maintain, and inspect the property
- Coordinate ongoing maintenance and inspections to comply with all relevant laws, codes, and company policies
- Pay invoices, and analyze operating statements
- Prepare the annual budget and report on financial performance regularly
- Manage on-site staff, and vendor and contractor relationships
- Assists Accountant(s) with preparation of monthly funding requests
- Assists with the preparation of business plans and special projects
- Reviews Balance Sheets and Income Statements per property to verify account balances and reasonable revenue and expense amounts
- Meets Accounting Department calendar deadlines
- Prepare and review contracts
- Inspected facilities and recommended building or equipment modifications to comply with access, safety and sanitation regulations
- Assisted with budgetary development by providing in-depth analysis of current and potential future expenses
- Represented company professionally when engaging with public and government agencies
- Facilitated necessary changes to policies or procedures to improve operations
- Created business plans to optimize staffing efficiencies and reporting structures.
Senior Property Manager
MY Realty
Jacksonville, North Carolina
08.2010 - 12.2016
- Managed two Residential properties (113 units/ 100 units)
- Oversaw leasing, marketing, and maintenance staff of 15 team members
- Oversaw daily operations, maintenance and administration of various properties
- In this position, I addressed questions, and inquiries, provided tours to prospective tenants, managed, and monitored the operations, maintenance, and record-keeping of all properties to ensure compliance with HMFA, HUD, SHC, LIHTC, federal, state, and local legislation
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
- Met with clients to negotiate management and service contracts
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery
- Maintained property by resolving tenant complaints and enforcing rules of occupancy
- Collaborate with our financial team in the preparation of financial reports and annual budget
- Preparation of property status reports and other management reports as needed
- Supervised production of annual rent, operating expense and real estate tax adjustments
- Enforced occupancy policies and procedures by confronting violators and taking corrective action.
Education
Business And Managerial Economics
Harvard Business School
06-2024
Certification LIHTC - Site Compliance
Elizabeth Moreland Consulting
Middleton, WI10.2022
Certification Property Management -
Cornell University
Ithaca, NY05.2022
License Real Estate Agent -
Center For Real Estate Education
Hackensack, NJ05.2021
Associate of Business Administration -
Star Technical Institute
Upper Darby, PA12.2001
High School Diploma -
Asbury Park High School
Asbury Park, NJ06.1989
Skills
Property Showing
Microsoft Office
Multitasking and Prioritization
Complex Problem Solving
Team Building
Fair Housing Mandates
Knowledge of Leasing and Market Conditions
Budget Preparation
Administrative Leadership
Operations Management
Client Relations
Contract Negotiation
Financial Reporting
Decision Making
Operating Cost Tracking
Multi-Family Property Management
Tenant Eligibility Determination
Forecasting
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridOn-SiteImportant To Me
401k matchWork from home optionWork-life balanceCareer advancementTimeline
Senior Property Manager
Ingerman Management
11.2023 - Current
Asset Manager (Contract)
Asbury Park Housing Authority
04.2023 - 08.2023
Senior Property Manager (Contract)
CIS Management Inc
05.2022 - 04.2023
Real Estate Agent
New Jersey, Signature Realty, LLC
05.2021 - Current
Property Manager/Business Operations Analyst
Monmouth Total Healthcare
01.2017 - 04.2019
Senior Property Manager
MY Realty
08.2010 - 12.2016
Business And Managerial Economics
Harvard Business School
Certification LIHTC - Site Compliance
Elizabeth Moreland Consulting
Certification Property Management -
Cornell University
License Real Estate Agent -
Center For Real Estate Education
Associate of Business Administration -
Star Technical Institute
High School Diploma -
Asbury Park High School