MICHELLE YOUNGBLOOD
Rosharon,TX
Summary
Results-driven and detail-oriented professional with a strong track record of meeting organizational goals through consistent, organized, and efficient practices. Proven ability to thrive under pressure, adapt quickly to new challenges, and lead in fast-paced environments. Recognized for exceptional communication skills and a strong work ethic.
Overview
13
13
years of professional experience
Work History
Administrative Coordinator
Northwest Registered Agent
05.2023 - 04.2025
- Planned, implemented, and optimized administrative workflows to support organizational operations and enhance team efficiency.
- Analyzed internal processes and introduced improvements that reduced costs and eliminated redundancies.
- Oversaw office space utilization, inventory, and maintenance schedules to ensure a productive and organized work environment.
- Recruited, trained, supervised, and evaluated administrative staff while managing shift schedules and workload distribution.
- Maintained accurate employee records and led performance review processes.
- Designed and managed filing systems, employee schedules, and documentation protocols.
- Coordinated internal meetings, external conferences, and executive travel logistics.
- Prepared detailed reports, spreadsheets, presentations, and executive correspondence.
- Oversaw budget tracking, procurement, and vendor relationships to maintain cost-effective operations.
- Managed inbound/outbound communications, including email, mail, and phone correspondence.
- Performed clerical, executive support, and light bookkeeping tasks as needed
Customer Support Specialist
Avesis
11.2017 - 08.2022
- Responded to high-volume customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provided accurate, valid, and complete information by using appropriate methods and tools.
- Handled customer complaints by offering effective solutions and following up to ensure full resolution.
- Maintained detailed records of customer interactions and processed accounts and documentation accurately.
- Adhered to communication procedures, guidelines, and policies to ensure consistent service quality.
- Proactively engaged customers to foster loyalty and long-term satisfaction.
- Collaborated with team members to identify and expand service opportunities within assigned territories.
- Provided feedback on service processes to support continuous improvement initiatives.
- Supported escalated calls with poise, prioritizing issue resolution and client retention.
Referral Specialist
Peach State Health Plan
09.2012 - 11.2017
- Answered high-volume phone calls and followed established regulations for processing incoming faxes.
- Gathered and verified detailed information from insurance carriers and patients.
- Confirmed patient eligibility and insurance benefits for requested services.
- Organized and maintained accurate medical files and referral documentation.
- Entered patient data into information and authorization systems with high attention to detail.
- Oversaw the pre-certification of medical procedures to secure timely insurance approvals.
- Communicated effectively with healthcare facilities, patients, and insurance providers to coordinate referrals and authorizations.
- Research referrals and either deny or approve based on information obtain and appropriately identify diagnosis (CPT and ICD-9 coding).
- Research additional information to support medically appropriate appeals if initial reimbursement request is denied.
Education
Business Administration And Management
Rock Valley College
IllinoisTimeline
Administrative Coordinator
Northwest Registered Agent
05.2023 - 04.2025
Customer Support Specialist
Avesis
11.2017 - 08.2022
Referral Specialist
Peach State Health Plan
09.2012 - 11.2017
Business Administration And Management
Rock Valley College
Similar Profiles
Bryan FyockBryan Fyock
Customer Support Representative at Northwest Registered AgentCustomer Support Representative at Northwest Registered Agent
Laycee EvansLaycee Evans
Customer Service Representative at Northwest Registered AgentCustomer Service Representative at Northwest Registered Agent
Francesca DiMieriFrancesca DiMieri
Customer Service Supervisor at Northwest Registered AgentCustomer Service Supervisor at Northwest Registered Agent
Jansen BurgosJansen Burgos
Level III Technician at Industrial Thermal Services, LLCLevel III Technician at Industrial Thermal Services, LLC
Gary MatthewsGary Matthews
Account Executive at D3V Technology SolutionsAccount Executive at D3V Technology Solutions