Michelle Younts
Gastonia,NC
Summary
Driven and dependable, I excelled as an Airport Ramp Agent at American Airlines, significantly reducing flight delays through punctual baggage handling and enhancing safety by strictly adhering to FAA regulations. Skilled in problem-solving and customer service, I effectively minimized luggage damage and improved operational efficiency, demonstrating strong adherence to quality control and safety precautions. Completed Nursing Assistant Course, And Phlebotomy Course at Gaston College, where I leaned how to provide quality and compassionate patient care. Demonstrated ability to provide emotional support to patients and families. Completed Phlebotomy Clinicals at Caromont Regional Medical Center, learning venipuncture technique's, utilizing various needle gauges and collections tailored to patients needs.
Overview
24
24
years of professional experience
Work History
Airport Ramp Agent
American Airlines
07.2000 - 04.2024
- Minimized damage to luggage and cargo by adhering to proper handling procedures at all times.
- Reduced flight delays by consistently maintaining punctual baggage handling and cargo loading processes.
- Upheld strict adherence to FAA regulations and safety protocols during all aspects of ramp agent duties.
- Research and locate lost luggage, freight, and PPS and reroute to proper location.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
Education
Phlebotomy Certification Program - Phlebotomy
Gaston College
Dallas, NC05.2024
No Degree - LPN
Gaston College
Dallas, NCParalegal Certification - Paralegal Studies
Winthrop University
Rock Hill, SC2003
Skills
- Passenger Assistance
- Problem-Solving
- Dependable and Responsible
- Quality Control
- New Agent Training
- FAA Regulations
- Safety Precautions
- Basic Life Support
- Vital signs monitoring
- Professionalism and Ethics
- Recording vital signs
- Direct Patient Care
- Infection Control
- Computer literate
Timeline
Airport Ramp Agent
American Airlines
07.2000 - 04.2024
Phlebotomy Certification Program - Phlebotomy
Gaston College
No Degree - LPN
Gaston College
Paralegal Certification - Paralegal Studies
Winthrop University