Skilled in leading training initiatives that enhance learning environments through innovative solutions and strategic oversight. Proven record of launching e-learning programs and managing vendor relationships, driving cost reductions and improving learner engagement. Dedicated to fostering professional growth while adapting training strategies to align with organizational goals.
Overview
29
29
years of professional experience
Work History
VP of Training & Certification
Electronic Security Association
Dallas
08.2023 - Current
Implemented continuous process improvement methodologies, ensuring training met KPIs and professional development goals at 90% or greater.
Launched an e-learning and hybrid training catalog on technical soft skills, leadership, and job safety for global workforces.
Sourced and partnered with third-party training providers, enhancing training catalog with essential soft skills and technology topics.
Managed vendor relationships while transitioning learning management systems, achieving 50% cost reduction and enhancing learner experience.
Oversaw a multidisciplinary team focused on developing innovative training modules, expanding the library of topics by 80%.
Achieved departmental turnover below 10% by fostering a supportive environment for direct reports.
Evaluated training effectiveness through surveys and feedback from participants.
Sr. Director of Professional Studies & Continuing Education
Parker University
Dallas
12.2012 - 07.2023
Spearheaded development of nationally recognized programs by collaborating with subject matter experts and attracting a global audience.
Restructured continuing education department to streamline policies, ensuring compliance while enhancing operational efficiency.
Led strategic planning for academic programs and aligned educational offerings with institutional goals.
Directed faculty recruitment and development to enhance educational quality and program effectiveness.
Orchestrated development of a massage therapy program, growing enrollment from 2 to 60 students in three years.
Oversaw budget management and resource allocation across departments.
Modernized attendance tracking at CE events with radio frequency tracking to ensure accuracy.
Manager of Academic Computing/Online Learning
Parker University
Dallas
01.2004 - 11.2012
Utilized project management skills to execute academic computing projects that improved teaching outcomes.
Collaborated with deans to assess and identify courses for online transition, facilitating broader access to education.
Devised digital course tools for all classes, extending learning beyond traditional environments.
Delivered software application training to staff and instructional support for students, enhancing engagement and performance.
Developed and conducted training for staff and faculty on desktop hardware and web applications, improving efficiency.
Researched, analyzed, and budgeted academic technology to guarantee return on investment.
Caregiver/Volunteer
Dallas CASA
Dallas
01.1998 - 01.2004
Active volunteer as a court-appointed advocate for Dallas CASA, where I advocate for children in the foster system.
Provided care for my ailing father until his passing in August, demonstrating commitment and empathy.
Education
BEd & BA - Education and History
Lakehead University
Thunder Bay, Ontario
Skills
Instructional design
Project management
SCORM compliance (Lectora, Articulate)
Microsoft 365 proficiency
AMS experience (Impexium)
Communication strategies
Association governance
CMS expertise
Proctoring standards
Leadership and facilitation
LMS proficiency (ePath, Absorb)
Camtasia
Budget management
Power Automate skills
Marketing analytics
WooCommerce management
Adobe software skills
Timeline
VP of Training & Certification
Electronic Security Association
08.2023 - Current
Sr. Director of Professional Studies & Continuing Education
<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief