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Nicole Rodriguez-Welch
Helping Students Thrive Through Accessibility, Education, and Innovation
Zephyrhills,FL
Summary
I believe higher education has the power to change lives when students feel supported, included, and empowered to succeed.
Throughout my career I've worked behind the scenes in veterans certification, financial aid, instructional design, and student services to remove barriers that prevent students from reaching their goals.
Whether I'm helping a veteran receive their education benefits, designing more accessible learning experiences, or improving internal processes, my goal remains the same:
Make college just a little easier for the student on the other side.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Portfolio
PMIMS WBS
Project Proposal
ADA Access Storyboard
Productivity Tips Infographic
Learning Tool: Fractions
Work Preference
Job Search Status
Open to workDesired Job Title
Veterans Certification SpecialistLearning and Development SpecialistLearning Experience DesignerFinancial Aid AdvisorFinancial Aid ManagerWork Type
Full TimeLocation Preference
RemoteHybridLocation: Zephyrhills, FL, US
Open to relocation: No
Important To Me
Career advancementWork-life balanceCompany CultureWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company Retreats401k matchPaid sick leavePaid time offFlexible work hoursQuote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Skills
- Student support
- Higher Education Systems
- Accessibility
- Learning Technologies
- Instructional Design
- Project Management
- Compliance
- Communication
- Leadership
Certification
- Admissions Sales Training Program, Echo Delta - Issued Mar 2026
Affiliations
- As a member of Delta Tau Lambda Sorority, Inc., I have held positions as Public Relations, Risk Manager, Historian, and held positions on multiple committees.
- I volunteer regularly at Angels of God Equine Sanctuary, a local non-profit barn that offers equine assisted therapy to its community.
- I have served on both the University Senate and the Staff Council.
Work History
Veterans Certification Specialist
Saint Leo University
Saint Leo, Florida
08.2020 - 06.2026
- Managed certification processes for various academic programs at Saint Leo University.
- Coordinated communication between departments regarding certification requirements and deadlines.
- Reviewed and updated certification documentation to maintain accuracy and relevance.
- Assisted in the implementation of new certification tracking systems and tools.
- Collaborated with team members to identify potential areas for improvement in the certification process.
- Communicated with customers regarding their progress in the certification process.
Medical Records Clerk
Central Pasco Veterinary Care
Lutz, Florida
03.2020 - 06.2020
- Managed patient records using electronic health record systems efficiently.
- Organized and maintained confidential medical files for easy access.
- Processed incoming medical record requests in a timely manner.
- Assisted healthcare staff by providing accurate patient information promptly.
Substitute Teacher
Kelly Educational Staffing
Tampa, Florida
02.2019 - 03.2020
- Delivered engaging lessons to diverse student groups across various subjects.
- Managed classroom behavior and enforced school policies effectively.
- Collaborated with full-time teachers to support lesson plans and instructional goals.
- Adapted teaching methods to accommodate different learning styles and needs.
- Communicated regularly with staff about student progress and classroom dynamics.
Outpatient Therapist
Chrysalis Health
Tampa, Florida
09.2018 - 12.2018
- Developed personalized treatment plans tailored to client needs.
- Utilized evidence-based practices to address mental health challenges effectively.
- Provided crisis intervention and support during critical situations for clients.
- Supported families in understanding the impact of mental illness on their loved one's functioning.
- Provided individual, group, and family therapy to clients with a variety of mental health diagnoses.
Education
MBA - Project Management
Saint Leo University
Saint Leo, FL 01.2025 - 10.2025
Master of Science - Instructional Design
Saint Leo University
Saint Leo, FL 08.2022 - 07.2024
Master of Science - Marriage And Family Therapy
Nova Southeastern University
Davie, FL 08.2016 - 07.2018
Bachelor of Arts - Psychology
Stetson University
DeLand, FL 01.2012 - 12.2015