Michelle Zamora
Garden Grove,CA
Summary
Highly organized and personable bilingual individual with a talent for active listening and critical thinking. Adept at identifying the wants and needs of individuals and groups, enhancing clients/customers. Recognized by leadership teams and peers for diligent work ethic and creative problem-solving abilities. Proven track record of delivering exceptional service in dynamic and fast-paced environments.
Overview
8
8
years of professional experience
Work History
Owner
Moonlit Collection
Garden Grove
09.2024 - Current
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Streamlined inventory management processes, improving product availability and reducing costs.
- Use sites like Canva and Procreate to create a diverse range of products, including stickers, tote bags, and t-shirts, focusing on niche audience aesthetics.
- Managed social media strategies to attract new customers and expand audience reach.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Engaged with business owners and event organizers to foster partnerships and support event success.
- Streamlined inventory oversight by entering data into multiple systems for enhanced accuracy and efficiency.
- Organized and attended markets and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Event Coordinator
The Garden Room
Garden Grove
09.2025 - 05.2026
- Coordinated logistics for events, ensuring seamless execution and adherence to timelines.
- Developed event schedules and managed agendas to optimize participant engagement.
- Implemented feedback mechanisms for post-event evaluations, enhancing future planning processes.
- Assisted Event Coordinator in creating detailed timelines for each phase of an event project, ensuring timely completion of all tasks.
- Ensured smooth execution of on-site logistics by supervising setup, teardown, and vendor coordination during events.
- Ensured timely delivery of event materials and equipment by coordinating with transportation providers and supervising load-in/load-out processes.
- Coordinated with over vendors and event contributors, caterers and transportation services.
- Managed client data entry across various platforms to maintain organized records of event schedules.
Convention Service Attendant
Disneyland Resort
Anaheim, CA
06.2022 - 08.2025
- Set up and prepared various types of events, including weddings, corporate meetings, conventions, and special occasions, ensuring all arrangements met client specifications and venue standards.
- Collaborated with event planners and coordinators to execute event layouts, including table arrangements, seating, and dancefloors, according to provided diagrams and instructions.
- Efficiently arranged tables, chairs, linens, and other event furniture and accessories to create visually appealing and functional event spaces.
- Ensured cleanliness and tidiness of event areas by sweeping, vacuuming carpets, and removing debris promptly.
- Prepared and organized water stations, refreshment areas, and dining setups to enhance guest experience and satisfaction.
- Assisted with coat check services, managing guest belongings and providing courteous assistance as needed.
- Supported post-event cleanup efforts by dismantling and storing furniture, disposing of waste, and returning event spaces to their original condition promptly.
Shipping Assistant
Space46 Inc.
Garden Grove, CA
10.2021 - 04.2023
- Efficiently pick and pack orders with meticulous attention to detail, ensuring accurate fulfillment and timely shipment to customers.
- Inputted inventory data into various systems to maintain precise stock levels and streamline operations.
- Process payments in different computer systems accurately and securely, adhering to established protocols and confidentiality standards.
- Handle inbound phone calls and emails from customers promptly and professionally, addressing inquiries, resolving issues, and providing updates on order status as needed.
- Proactively contact customers about their orders, providing personalized assistance and ensuring a positive experience throughout the purchasing process.
- Demonstrate in-depth knowledge of products and pricing to effectively answer customer questions and provide recommendations based on their needs and preferences.
- Collaborate closely with the warehouse team to coordinate order processing and shipping activities, maintaining open communication and resolving any logistical challenges or discrepancies efficiently.
Attractions Cast Member
Disneyland Resort
Anaheim, CA
06.2018 - 10.2021
- Greeted guests with enthusiasm and warmth, creating a welcoming and memorable experience from the moment of arrival.
- Safely loaded and unloaded guests onto attractions, adhering to strict operational procedures and ensuring their comfort and enjoyment throughout the ride.
- Proactively accommodated guest requests and inquiries, providing helpful information, assistance, and recommendations to enhance their visit.
- Operated attractions systems with precision and proficiency, monitoring equipment performance and addressing any issues or malfunctions promptly to maintain smooth operation.
- Conducted narrations of varying lengths, captivating guests with engaging and informative storytelling that enriched their ride experience.
- Maintained crowd control and ensured guest safety at all times, implementing effective strategies to manage queues and minimize wait times.
- Collaborated closely with fellow cast members and supervisors, fostering a cohesive and supportive team environment to deliver exceptional service and uphold Disney standards.
- Participated in ongoing training and development initiatives, staying abreast of new attractions, procedures, and safety protocols to continuously improve performance and guest satisfaction.
Education
Associate of Arts - Communications
Santa Ana College
Santa Ana, CASkills
Bilingual in Spanish
Strong organizational skills
Excellent interpersonal skills
Active listening
Critical thinking
Proficient in Canva
Proficient in Procreate
Proficient in Excel
Creative problem-solving
Customer service
Event coordination and setup
Payment processing
Order fulfillment and shipping
Communication (phone, email, in-person)
Team collaboration
Adaptability and flexibility
Timeline
Event Coordinator
The Garden Room
09.2025 - 05.2026
Owner
Moonlit Collection
09.2024 - Current
Convention Service Attendant
Disneyland Resort
06.2022 - 08.2025
Shipping Assistant
Space46 Inc.
10.2021 - 04.2023
Attractions Cast Member
Disneyland Resort
06.2018 - 10.2021
Associate of Arts - Communications
Santa Ana College