Rickesha Taylor
PHOENIX,AZ
Summary
Results-driven professional with extensive experience in customer service and administrative support. Skilled in managing tasks, resolving inquiries, and delivering effective communication in dynamic environments. Demonstrates strong problem-solving capabilities and adaptability to evolving workplace demands. Expertise in Microsoft Office, CRM, and data management systems, ensuring accurate data entry and organizational efficiency.
Overview
12
12
years of professional experience
Work History
Benefits Eligibility Specialist
Arizona Department Economic Security, FAA/DBME
10.2021 - 07.2025
- Greeted and assisted clients applying for services, fostering a supportive atmosphere for accessing benefits
- Delivered customer service to families in need of Nutrition Assistance, Medical Assistance, and Financial Assistance, improving client satisfaction
- Collected and organized supporting information during interviews, facilitating accurate eligibility determinations for benefits
- Completed application process by entering data and accessing multiple screens, increasing processing efficiency
Account Coordinator
McKesson
PHOENIX, AZ
01.2019 - 10.2020
- Supervised and mentored programs staff, enhancing team skills and performance through ongoing support.
- Coordinated case escalations, advanced workflow and ensured smooth approval processes.
- Supervised and mentored programs staff, optimizing performance and providing ongoing support
- Coordinated case escalations and streamlined workflow to ensure timely approval processes.
- Managed multiple programs, adopting business needs and ensuring operational efficiency.
Program Support Specialist
Lutheran Social Services of the Southwest
PHOENIX, AZ
11.2017 - 01.2019
- Provided timely and accurate information to potential foster care families through inbound calls and emails, enhancing family engagement
- Maintained organized records by filing all required documents for current, past, and potential foster care families, ensuring compliance and accessibility
- Streamlined data management by creating and utilizing Microsoft Excel spreadsheets to capture essential information for each foster care family
Receptionist
The Room Store Corporate Office
PHOENIX, AZ
10.2013 - 06.2016
- Provided customer service over the phone and in person to customers, vendors, and enhanced satisfaction
- Provided customer service over the phone and in person to customers, vendors, and enhanced satisfaction
- Maintained cash drawer accuracy during opening and closing, ensuring financial integrity
- Maintaining cash drawer accuracy at opening and closing, supporting financial integrity
- Operating a multi-line phone system to answer and transfer inbound and outbound calls to appropriate parties, improving communication flow
Education
South Mountain High School
PHOENIX, AZSome College (No Degree) -
Bryan University
PHOENIX, AZ 05.2026 -
Skills
- Benefits coordination
- Data analysis
- Data management
- Data entry
- Case documentation
- Microsoft Excel
- Microsoft office
- Customer service
- Confidentiality
- Attention to detail
- Problem-solving
- Communication skills
- Active listening
- Critical thinking
- Multitasking abilities
- Telephone etiquette
Timeline
Some College (No Degree) -
Bryan University
05.2026 -
Benefits Eligibility Specialist
Arizona Department Economic Security, FAA/DBME
10.2021 - 07.2025
Account Coordinator
McKesson
01.2019 - 10.2020
Program Support Specialist
Lutheran Social Services of the Southwest
11.2017 - 01.2019
Receptionist
The Room Store Corporate Office
10.2013 - 06.2016
South Mountain High School