Michelle Zapata Urbina
Kokomo,IN
Summary
Engaging and patient customer service associate with 5+ years of experience responding to all types of customer inquiries. Eager to join Starbucks to grow customer loyalty and maintain the highest level of customer service. Also passionate about providing customers with the perfect cafe experience, while providing a clean and organized workspace.
Overview
11
11
years of professional experience
Work History
SECA/CIWP Member
Chicago Public Schools
08.2022 - 09.2023
- Assisted with administering tests and grading papers to ensure accuracy and fairness.
- Collaborated with all levels within CPS to ensure continuous improvement efforts are aligned with CEO’s vision, goals, and are in best interest of students.
- Collaborated with teachers and other staff to develop and implement new programs for student enrichment.
- Created data analysis reports to support central office and network teams with using school CIWP data effectively.
- Monitored student progress and provide feedback to help them reach educational goals.
Barista
Starbucks
07.2023 - 08.2023
- Brewed approximately 3 batches of coffee per 30 minutes, keeping watchful eye on levels to avoid empty machines during peak shop hours and to provide fresh coffee for every guest.
- Operated cash register, collected payments, and provided accurate change.
- Prepare and serve customer food orders, ensure that all items on display are handled according to food safety regulations.
Aide - Special Education One-on-One
Tippecanoe School Corporation
01.2022 - 07.2022
- Employed special educational strategies or techniques during instruction to improve development of sensory- and perceptual-motor skills, language, cognition, or memory.
- Prepared lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
- Supervised students in classrooms, halls, cafeterias, and gymnasiums, or on field trips.
Team Leader
NHK Seating Of America
08.2021 - 01.2022
- Developed team goals and objectives and monitored progress to ensure successful completion of tasks.
- Evaluated team performance and provided constructive feedback to help team members improve.
- Monitored team performance and performance metrics to identify areas of improvement.
Harness Engineering Build Technician/Trainer
Kirby Risk Service Center
07.2018 - 07.2021
- Confer with engineering, supervisory, or manufacturing personnel to exchange technical information.
- Inspect, test, and adjust completed harnesses to ensure that harnesses meet specifications, tolerances, and customer order requirements.
- Study sample parts, blueprints, drawings, or engineering information to determine methods or sequences of operations needed to fabricate harnesses.
Retail Sales Associate
Charming Charlie
10.2015 - 01.2016
- Computed sales prices, total purchases, and received and processed cash or credit payment.
- Greeted customers and ascertained what each customer wanted or needed.
- Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
FOH Associate/Cashier
Panera Bread
08.2012 - 12.2012
- Followed all safety and sanitation policies when handling food and beverages to uphold proper health standards.
- Guided guests through menus while demonstrating thorough knowledge of food, beverages, and ingredients.
- Took food and drink orders and relayed orders to kitchens or serving customers.
Education
Professional Educator License IEIN #1333042 - Education
Illinois State Board of Education
Chicago, IL06.2022
ParaProfessional Certificate - Education
Lafayette Adult Resource Academy
Lafayette02.2016
Core40 -
William Henry Harrison High School
West Lafayette, IN06.2012
Skills
- Accurate Money Handling
- Ability to Work in Team
- Ability to Work Under Pressure
- Bilingual (English/Spanish)
- Communication
- Customer Service
- Fast Learner
- Friendly and Outgoing Attitude
- Multitasking
Additional Information
- Brandon Chong - (630) 745 7266 - Brandonjchong@outlook.com
- Marisol Sarkkinen - (765) 532 2952 - Sarkkmari@gmail.com
- Wanda Abreu - (773) 593 1996 - wandaabreu320@gmail.com
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
07.2023 - 08.2023
SECA/CIWP Member
Chicago Public Schools
08.2022 - 09.2023
Aide - Special Education One-on-One
Tippecanoe School Corporation
01.2022 - 07.2022
Team Leader
NHK Seating Of America
08.2021 - 01.2022
Harness Engineering Build Technician/Trainer
Kirby Risk Service Center
07.2018 - 07.2021
Retail Sales Associate
Charming Charlie
10.2015 - 01.2016
FOH Associate/Cashier
Panera Bread
08.2012 - 12.2012
Professional Educator License IEIN #1333042 - Education
Illinois State Board of Education
ParaProfessional Certificate - Education
Lafayette Adult Resource Academy
Core40 -
William Henry Harrison High School
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