Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Zeller

Blackwater,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Shared Loan Coordinator/Account Manager

Veterans United Home Loans
02.2017 - Current
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Developed and maintained relationships with customers, lenders and other third parties.

Business Support Specialist

University Of Missouri
10.2015 - 02.2017
  • Delivered exceptional customer experiences and promoted strong relationships.
  • Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
  • Accepted payments, issued credits and resolved billing issues.

Patient Service Representative

University Of Missouri System
08.2010 - 10.2015
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Took copayments and compiled daily financial records.

Education

Bachelor of Science - Business Administration

Columbia College
Columbia, MO
10.2016

Skills

  • Proficient in 10-Key
  • Customer Service-Focused
  • Practiced at FHA Loan Process
  • Team Player
  • Client Relations
  • Friendly

Timeline

Shared Loan Coordinator/Account Manager

Veterans United Home Loans
02.2017 - Current

Business Support Specialist

University Of Missouri
10.2015 - 02.2017

Patient Service Representative

University Of Missouri System
08.2010 - 10.2015

Bachelor of Science - Business Administration

Columbia College

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Michelle Zeller