Michelle Zemke
Albuquerque,New Mexico
Summary
Experienced sales leader with a proven track record in strategic planning and business growth. Skilled in contract negotiation and client relationship management, driving innovative solutions to enhance customer satisfaction, and exceed revenue targets. Strong analytical skills and market analysis capabilities, recognized for leading teams to success. Results-driven National Account Executive with a proven ability to complete tasks efficiently and increase productivity in fast-paced environments. and client satisfaction.
Overview
20
20
years of professional experience
Work History
New Business Manager
US Foods
Albuquerque, NM
02.2024 - Current
- Negotiated contracts with suppliers to secure favorable terms and conditions.
- Monitored competitor activities to identify market trends and maintain competitiveness.
- Reviewed performance metrics to pinpoint necessary adjustments for improvement.
- Collaborated with team members to create innovative strategies that enhanced customer satisfaction.
- Developed strong supplier relationships through alignment and mutual goal achievement.
- Managed inventory levels and supply chain operations to support production and sales demands.
- Acquired product knowledge to assist team members in structuring customer purchases.
- Facilitated change management initiatives to adapt to evolving market conditions.
National Account Executive
RNDC
Albuquerque, NM
06.2017 - 02.2024
- Developed and executed strategic plans to boost sales within national accounts.
- Established relationships with key decision makers to drive continued business growth.
- Presented product offerings, pricing models, and promotional programs to prospective clients.
- Created tailored presentations for major trade shows and conferences to showcase products.
- Identified opportunities for expansion within existing accounts to maximize revenue.
- Proactively resolved complex problems affecting sales and overall business direction.
- Increased brand awareness through customer-focused approaches and enhanced market penetration.
- Assisted in designing targeted marketing campaigns for national accounts.
Area Sales Manager
RNDC
Albuquerque, NM
03.2016 - 06.2017
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Oversaw regional and local sales managers and staff.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Coached, developed and motivated team to achieve revenue goals.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Utilized customer relationship management software to maintain records of customer activities and networking opportunities.
- Resolved customer complaints regarding sales and service.
Division Manager
RNDC
Albuquerque, NM
07.2015 - 03.2016
- Established performance standards for employees to ensure efficient workflow and quality results.
- Conducted regular employee reviews to assess job performance and identify training needs.
- Collaborated with other departments and divisions to coordinate activities related to projects or initiatives across the organization.
- Facilitated communication between all levels of management throughout the division.
- Coached, developed and motivated team to achieve revenue goals.
Key Account Manager
RNDC
Albuquerque, NM
01.2013 - 10.2014
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Maintained a deep understanding of client products and services in order to effectively promote them.
- Monitored competitive activities within assigned accounts and communicated findings to management.
- Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
District Manager
RNDC
Albuquerque, NM
03.2010 - 12.2012
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
On and Off Premise Sales
RNDC
Albuquerque, NM
07.2005 - 02.2010
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
Education
Certification - Fashion Merchandising
Plaza Three Academy
Albuquerque, NM01.1992
Some College (No Degree) - Criminal Justice
Albuquerque Technical Vocational Institute
Albuquerque, NMSkills
- Solution selling and competitor analysis
- Strategic planning
- Client relationship management
- Sales presentations
- Business growth and retention
- Market analysis
- Contract negotiation
- Performance metrics
- Team leadership
- Effective communication
- Analytical thinking
- Cross-functional communication
- Customer service
- Product launches
Affiliations
- Physically competitive with HIIT training and running.
- Hobbies include being involved with Fashion community locally.
Accomplishments
- Women's Leadership Forum 2013
- Guild of Sommeliers 2012
- WSET Wine Level 2 2016
- Women's Leadership Forum 2023
Timeline
New Business Manager
US Foods
02.2024 - Current
National Account Executive
RNDC
06.2017 - 02.2024
Area Sales Manager
RNDC
03.2016 - 06.2017
Division Manager
RNDC
07.2015 - 03.2016
Key Account Manager
RNDC
01.2013 - 10.2014
District Manager
RNDC
03.2010 - 12.2012
On and Off Premise Sales
RNDC
07.2005 - 02.2010
Certification - Fashion Merchandising
Plaza Three Academy
Some College (No Degree) - Criminal Justice
Albuquerque Technical Vocational Institute
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