Michelle Zibert
Girard,KS
Summary
A trustworthy, dependable, and responsible professional with 12 years of experience as a Mortgage Supervisor. Highly organized, possessing in-depth technical knowledge and a sharp eye for detail. Excels in high-pressure situations and meeting deadlines. An effective and articulate communicator, recognized for fostering strong relationships with staff, management, and clients. Proficient in collecting information and preparing reports for management.
Overview
28
28
years of professional experience
Work History
Mortgage Supervisor
US Bank Home Mortgage
10.1997 - 03.2024
- Supervised a 35-member team by setting deadlines, conducting weekly performance reviews, performing annual evaluations, and collaborating on strategies to enhance productivity.
- Managed recruitment, conducted interviews, made selections, and provided training for new employees to ensure readiness for job responsibilities.
- Organized meetings, prepared agendas for managers and accurately recorded and transcribed meeting minutes.
- Provided guidance to employees in handling complex problems and in resolving escalated complaints or disputes.
- Managed incoming communications by promptly addressing phone calls, directing inquiries, and ensuring timely responses to emails.
- Developed, revised and implemented corporate and departmental procedures, policies, and standards to optimize operational efficiency and proactively address challenges, ensuring effective issue resolution.
- Fostered and maintained relationships with individual or business customers, offering support to resolve any issues they may encounter.
ER Admissions Clerk
Nevada Regional Medical Center
09.1996 - 10.1997
- Answered telephone calls, answered questions, transferred or paged calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Registered and verified patient records before triage with most up-to-date information.
- Prepared and processed patient referrals and transfer requests.
Education
High School Diploma -
William Chrisman High School
Independence, MO05.1989
Skills
- Team Leadership
- Time Management
- Collaboration
- Reliability
- Communication
- Organizational Skills
- Attention to Detail
- Adaptable to Change
- Telephone Handling
- Creative Thinking
- Conflict Resolution
- Microsoft Office Proficiency
Timeline
Mortgage Supervisor
US Bank Home Mortgage
10.1997 - 03.2024
ER Admissions Clerk
Nevada Regional Medical Center
09.1996 - 10.1997
High School Diploma -
William Chrisman High School