Michelle Baptista
Orlando,FL
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Sales Agent
Orlando Auto Services
Orlando, Florida
01.2024 - Current
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Negotiated contracts with customers to secure sales deals.
- Resolved customer complaints promptly and effectively.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
Housekeeping Room Attendant
Marriott
Orlando, FL
03.2022 - 01.2024
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Provided guests with information on hotel services and room features.
- Followed safety procedures when using chemical cleaners and power equipment.
- Inspected all assigned rooms upon completion of cleaning duties.
- Responded promptly to requests from guests and other departments.
Education
Some College (No Degree) - Business Administration
Universidad Rafael Urdaneta
VenezuelaSkills
- Product Demonstrations
- Sales follow-up
- Strategy Development
- Guest Relations
- Hardworking
- Housekeeping
- Teamwork
- Complex Problem-Solving
- Positive Attitude
- Problem-Solving
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Sales Agent
Orlando Auto Services
01.2024 - Current
Housekeeping Room Attendant
Marriott
03.2022 - 01.2024
Some College (No Degree) - Business Administration
Universidad Rafael Urdaneta