Professional Summary
Overview
Work History
Education
Skills
Timeline
Customer Service Professional

Michelle C Nelson

Qualitree LLC
Castle Rock,CO

Work Preference

Job Search Status:

Open to work

Desired Job Title

Customer Service Specialist

Work Type

Part Time

Location Preference

Remote

Minimum Desired Compensation

$0/hr

Important To Me

Flexible work hoursWork-life balanceWork from home option
30

Customer Relationships

Dynamic customer service specialist with a proven ability to build strong client relationships and enhance satisfaction. Skilled in appointment scheduling and service upselling, contributing to improved customer retention.

Work History

Customer Service Specialist

2 Years 5 Months
Qualitree LLC | 05.2016 - 10.2018
  • Performed administrative duties including scheduling appointments, managing phone calls, voicemails, and emails to ensure seamless communication.
  • Maintained Knowledge of Company Services to provide helpful suggestions and recommendations to customers.
  • Maintained knowledge of Company Services to provide helpful suggestions and recommendations to customers.

Licensed Cosmetologist

5 Years 6 Months
Michelle’s Stellar Cellar Salon | 03.2010 - 09.2015
  • Maintained a clean and safe work environment, adhering to health regulations consistently.
  • Built a loyal clientele base through exceptional customer service and personalized care.
  • Educated clients on proper hair care routines and recommended suitable products to maintain their desired look at home between visits.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Performed Hair Services including Client Consultation, Haircutting,hair-coloring techniques, chemical-processing services and hairstyling/ updo.

Education

High School Diploma

Littleton High School | Littleton, CO

No Degree - Cosmetology

Sharon Doran’s Academy of Hair Design | Littleton, CO

Skills

Customer service
Client relations
Appointment scheduling
Service upselling
Product knowledge
Effective communication
Follow-up communication
Active listening

Timeline

Customer Service Specialist

Qualitree LLC
05.2016 - 10.2018Read More

Licensed Cosmetologist

Michelle’s Stellar Cellar Salon
03.2010 - 09.2015Read More

Littleton High School

High School Diploma
Read More

Sharon Doran’s Academy of Hair Design

No Degree from Cosmetology
Read More
Michelle C NelsonCustomer Service Professional