Flexible work hoursWork-life balanceWork from home option
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Customer Relationships
Dynamic customer service specialist with a proven ability to build strong client relationships and enhance satisfaction. Skilled in appointment scheduling and service upselling, contributing to improved customer retention.
Work History
Customer Service Specialist
2 Years 5 Months
Qualitree LLC | 05.2016 - 10.2018
Performed administrative duties including scheduling appointments, managing phone calls, voicemails, and emails to ensure seamless communication.
Maintained Knowledge of Company Services to provide helpful suggestions and recommendations to customers.
Maintained knowledge of Company Services to provide helpful suggestions and recommendations to customers.
Licensed Cosmetologist
5 Years 6 Months
Michelle’s Stellar Cellar Salon | 03.2010 - 09.2015
Maintained a clean and safe work environment, adhering to health regulations consistently.
Built a loyal clientele base through exceptional customer service and personalized care.
Educated clients on proper hair care routines and recommended suitable products to maintain their desired look at home between visits.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Performed Hair Services including Client Consultation, Haircutting,hair-coloring techniques, chemical-processing services and hairstyling/ updo.
Education
High School Diploma
Littleton High School | Littleton, CO
No Degree - Cosmetology
Sharon Doran’s Academy of Hair Design | Littleton, CO