Michelle Tompkins
Wheeling,Illinois
Summary
Accomplished and detail-oriented professional offering experience implementing new and innovative programs aimed at meeting the needs of the organization, as well as the community. A knowledgeable leader, skilled at sustaining programs that excel and showcase high standards and performance. Highly skilled at building lasting relationships with customers, community leaders and business executives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Program Coordinator
City Of Evanston Recreation Department
Evanston, Illinois
06.1999 - Current
- Organized and managed recreation programs and department wide special events from conception through successful execution.
- Provided ongoing direction and leadership for recreation programs, department wide special events and community center operations.
- Planned and evaluated special events, as well as recreation and athletic programs to support community.
- Tracked program spending, enrollments and attendance, met monthly with Assistant Director to discuss community center and special event budget.
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Monitored workers for performance, professionalism and service quality.
- Coordinated supply orders, storage and distribution for program.
- Trained workers in service policies, safety requirements and specifics of activities.
- Enhanced customer service based on feedback from guests.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
Interim Manager
City Of Evanston Recreation Department
Evanston, Illinois
09.2016 - 12.2016
- Identified conflicts among employees and used problem-solving and interpersonal communication to find effective solutions.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Provided management oversight and operational control of community center and ice rink.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
Education
Masters Degree - Sports Administration, Sports Management
Northwestern University, School of Continuing Studies
Evanston, IL12.2011
Bachelor of Arts - Sports Management/Administration
Loras College
Dubuque, IA05.1996
Skills
- Program leadership
- Team leadership and direction
- Partnership development
- Verbal and Written Communication
- Problem Solving
- Attention to Detail
- Creative and Innovative
- Flexible and Adaptable
- Analytical and Critical Thinking
- Teamwork and Collaboration
Accomplishments
- As Special Event Coordinator, I raised over $9500 in sponsorships in four months for the 2021 summer Starlight Concert and Movie Series.
- Created unique and individual programming to meet the needs of groups and individuals concerned with COVID, which resulted in exceeded budgeted revenue for the 2021 fiscal year by almost $100,000 in July.
- Collaborate with The Ted Fund Organization to remove systemic barriers in place that created challenges for families in need of safe summer opportunities for their children.
- Proudly hire and mentor youth ages 14-18 years creating a positive environment for their first employment experience that focuses on coaching and guiding.
Certification
- Certified Parks and Recreation Professional (CPRP)
- Certified Youth Sports Administrator by National Alliance for Youth Sports (CYSA)
- CPR and AED certified
Timeline
Interim Manager
City Of Evanston Recreation Department
09.2016 - 12.2016
Program Coordinator
City Of Evanston Recreation Department
06.1999 - Current
Masters Degree - Sports Administration, Sports Management
Northwestern University, School of Continuing Studies
Bachelor of Arts - Sports Management/Administration
Loras College
- Certified Parks and Recreation Professional (CPRP)
- Certified Youth Sports Administrator by National Alliance for Youth Sports (CYSA)
- CPR and AED certified
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