Summary
Overview
Work History
Education
Skills
Timeline
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MICHELLE H. JOHNSON

Summary

JOB TITLE: Manager Dynamic, hardworking and performance-driven management professional with experience leading and motivating teams in fast-paced retail environments. Proven ability to exceed sales goals and drive operational excellence through effective training, coaching. Leveraged exceptional customer service and technical expertise to strengthen relationships with key stakeholders. Highly motivated, eager to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly and resourcefully be results-driven with a passion for growth. Anxious to leverage these abilities to successfully fill this role on the team. Exceptional leader, sales professional and positive influencer. Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over ten years of management performance.

Overview

14
14
years of professional experience

Work History

EXECUTIVE OFFICER

By Devine design llc
01.2013 - Current
  • Designed and executed original designs; Interior's, Exteriors, designed and produced 20 custom wedding dresses, and 200 Men's suits.
  • Broker- sold vast array of items for cliental, such as furniture, antiques, guns, motorcycle, custom entryways, etc.
  • Built and maintained relationships with clients -Build strong customer relationship that increase bottom line.
  • Specialize in Haute couture Wedding Attire
  • Identified trends and assessed opportunities to improve processes and execution.

AREA MANAGER

Bosch & Thermador Appliances- AMS Retail Solutions
01.2022 - 08.2023
  • Effective in building partnerships and working collaboratively with managers, and associates to meet shared objective of selling BOSCH & THERMADOR appliances in Lowes, Home Depot, and Best Buy stores.
  • Apply knowledge of business marketplace to advance organizations.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Supervised 70 location managers maintaining contractual, compliance and reporting requirements for all areas and assets.
  • Exceeded sales forecast figures by 50%% regularly through superior customer care.

Territory-SALES MANAGER

Lg Hausys America
08.2011 - 10.2012
  • Tripled sales within 6 months in areas considered stagnate.
  • Revenue went from 0 to over 1,000,000.000 in 9 months.
  • Increased division profits with strategic territory expansion and acquisition by procuring contract with US Military Base in Louisiana.
  • Meet and exceeded sales goals through applying knowledge of business and using great people skills to exceed expectations.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.

Territory Account Manager

THOMASVILLE Cabinetry
12.2009 - 01.2011
  • Skilled in working with diverse groups, individuals,
  • Effective in interpersonal conflict/dispute resolutions
  • Developed and coordinated, and effectively carried out special events.
  • Educated over 175 Home Depot employees in district on 20/20 while using product, Thomasville Cabinetry
  • Within first 9 months sales went from zero to over one million
  • Managed over 120 associates in over 4 states in West.
  • Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management.

Sales Associate

Lowes, Home Depot, Ikea, Robinsons-May, Hancock
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

MASTER OF SCIENCE - STRATEGIC DESIGN & MANAGEMENT

Parson's-The New School of Design
City, New York

Bachelor of Science - RECREATION MANAGEMENT

Utah Valley University
Orem, UT

Associate of Arts - Interior Design

Maricopa Community Colleges - Mesa Community College
Mesa, AZ

Skills

  • Word, Pages, Apple, and Android Products, Linked In, PowerPoint, Numbers, Excel, Internet, 20/20, AutoCAD, social media
  • Goals and Performance
  • Territory Expansion
  • Customer Relationship Management
  • Revenue Target Achievement
  • Manufacturer Relations
  • Desktops, Laptops and Mobile Devices
  • Social Media Platforms
  • Customer Consultations
  • National Account Management
  • Technical Integration

Timeline

AREA MANAGER

Bosch & Thermador Appliances- AMS Retail Solutions
01.2022 - 08.2023

EXECUTIVE OFFICER

By Devine design llc
01.2013 - Current

Territory-SALES MANAGER

Lg Hausys America
08.2011 - 10.2012

Territory Account Manager

THOMASVILLE Cabinetry
12.2009 - 01.2011

Sales Associate

Lowes, Home Depot, Ikea, Robinsons-May, Hancock

MASTER OF SCIENCE - STRATEGIC DESIGN & MANAGEMENT

Parson's-The New School of Design

Bachelor of Science - RECREATION MANAGEMENT

Utah Valley University

Associate of Arts - Interior Design

Maricopa Community Colleges - Mesa Community College

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MICHELLE H. JOHNSON