Michelle Hernández Hernández Carbajal
San José,,Costa Rica
Summary
I am a dedicated professional, always striving for continuous improvement. My goal is to drive innovation and deliver solutions that not only meet but exceed business objectives. With a keen eye for detail, I am constantly on the lookout for ways to optimize processes and enhance efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fintech Analyst
Tek Experts
04.2023 - 01.2025
- I started providing support for multiple Azure Billing accounts, using tools such as Excel pivot tables.
- Assisted customers facing billing and technical scenarios related to Azure services.
Customer Service Representative
Tek Experts
10.2022 - 04.2023
- My first role was to help customers with their Azure subscriptions such as renewal and cancellation processes.
- I guided customers with different troubleshooting steps to analyze and scope issues they were experiencing within the Azure portal.
Advisor I
Concentrix
11.2020 - 08.2022
- Provided real-time chat support to diagnose and resolve software-related issues.
- Encouraged customers to follow best practices to protect their software and personal information.
Secretary and Paperwork
IPECA Litografía
07.2016 - 12.2016
- General office work and paperwork such as books and magazines elaboration
- Assisted in the creation and distribution of internal newsletters and informational packets.
Waitress
Italia Pizza Pasta
12.2013 - 08.2014
- Efficiently took orders, delivered food and beverages, and managed multiple tables at once.
- I helped as a temporary cashier.
Education
Executive in - English For Business
Instituto Nacional De Aprendizaje
San José10-2019
Incomplete - - Agronomic Engineer
UNED
San JoséHigh School Diploma -
Liceo Dr. José María Castro
San José12-2012
Skills
- Attention to detail
- Problem-solving abilities
- Teamwork and collaboration
- Time management abilities
- Security solutions
- Decision-making
- MS Excel
- Continuous improvement
- Finance
- Microsoft office
Certification
- ASMS Sponsorship Specialist Training.
- Billing APIs.
- Assistance with bill or usage.
- Azure sign-up process.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Fintech Analyst
Tek Experts
04.2023 - 01.2025
Customer Service Representative
Tek Experts
10.2022 - 04.2023
Advisor I
Concentrix
11.2020 - 08.2022
Secretary and Paperwork
IPECA Litografía
07.2016 - 12.2016
Waitress
Italia Pizza Pasta
12.2013 - 08.2014
- ASMS Sponsorship Specialist Training.
- Billing APIs.
- Assistance with bill or usage.
- Azure sign-up process.
Executive in - English For Business
Instituto Nacional De Aprendizaje
Incomplete - - Agronomic Engineer
UNED
High School Diploma -
Liceo Dr. José María Castro
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