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Michelle L Diaz
Benefits Specialist
Holt,MI
Work Preference
Summary
Detail-oriented benefits specialist with expertise in risk assessment and compliance management. Proven track record in building strong client relationships and delivering customized policy recommendations. Highly motivated with a strong work ethic and adaptability, excelling in both independent and collaborative environments. Exceptional interpersonal skills enhance effective communication and client engagement.
Overview
38
38
years of professional experience
2
2
Certifications
Work History
Benefits Specialist
American Income Life Insurance Company
Troy, MI
11.2024 - Current
- Performed thorough risk assessments to identify suitable coverage options for clients.
- Delivered personalized insurance policy recommendations that addressed individual client needs.
- Educated clients on policy benefits, terms, and claims processes effectively.
- Collaborated with underwriters to evaluate client applications and coverage requests.
- Built strong client relationships through proactive follow-ups and ongoing support.
- Participated in ongoing training sessions to stay updated on industry trends and regulations.
- Maintained accurate records of client interactions and policy details in CRM systems.
Business Owner
Vercary Boutique
Holt, Michigan
07.2020 - 12.2027
- Developed marketing strategies that increased brand visibility and customer engagement.
- Managed daily operations and staff scheduling, ensuring efficient business flow.
- Handled customer inquiries and resolved issues, maintaining high satisfaction levels.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Oversaw inventory management and maintained optimal stock levels for retail space.
- Implemented visual merchandising standards to create appealing in-store displays.
- Determined pricing for products or services based on costs and competition.
- Kept records for production, inventory, income, and expenses.
- Updated website content regularly according to current trends within target markets.
- Managed daily operations of boutique to ensure smooth customer experiences.
Operations Manager/Payroll Administrator
Absolute Rigging/Huntmore Golf Club
Birmingham, Michigan
04.1996 - 11.2026
- Led daily operations by implementing short-term and long-term strategies aligned with business plan and profitability goals.
- Managed office operations and administrative functions, including accounts payable, payroll processing, budgeting, and personnel administration to support overall business efficiency.
- Managed daily office operations to ensure efficiency and productivity.
- Oversaw daily operations for rigging services and golf club activities to ensure seamless service delivery.
- Communicated with clients to understand needs and provide tailored solutions.
- Coordinated communication between departments to streamline workflow processes.
- Implemented office policies to improve workplace organization and compliance.
- Actively participated in meetings with senior management teams in order to provide updates on operational issues.
Medical Billing
Med Accounts
Lansing, MI
02.1990 - 10.1994
- Reviewed and entered medical billing data into the appropriate computer system.
- Performed data entry of patient information into medical billing system.
- Verified patient insurance eligibility and coverage details to ensure accuracy in medical billing.
- Coordinated schedules and appointments for multiple clients to enhance workflow.
- Streamlined office operations by implementing effective filing systems.
- Maintained confidentiality while handling sensitive client information securely.
- Assisted with daily tasks, allowing employer to prioritize critical responsibilities.
Education
Bachelor of Science - Business Administration
Franklin University
Columbus, OH12-2001
Skills
- Benefits explanation
- Insurance education
- Policy recommendations
- Coverage evaluation
- Claims processing
- Risk assessment
- Compliance management
- Attention to detail
- Customer service
Certification
Board of Real Estate Appraisers License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Power Point
Zoom
Google Docs
Google Workspace
Languages
English
Native language
Timeline
Benefits Specialist
American Income Life Insurance Company
11.2024 - Current
Business Owner
Vercary Boutique
07.2020 - 12.2027
Operations Manager/Payroll Administrator
Absolute Rigging/Huntmore Golf Club
04.1996 - 11.2026
Medical Billing
Med Accounts
02.1990 - 10.1994
Bachelor of Science - Business Administration
Franklin University