Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Leigh McGhie

Surprise,AZ

Summary

Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in varied customer service positions including transportation and security. Strong research background and love of all things travel.

Overview

15
15
years of professional experience

Work History

Accredited Travel Counselor Defense and Government

CWT Sato Travel
08.2022 - Current
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Supervised payments via credit cards and handled sensitive information with professionalism and discreteness.
  • Collaborated with team members to share industry knowledge and improve overall service offerings.
  • Managed complex travel arrangements, including multi-city flights, accommodations, and transportation logistics.
  • Solved challenging travel issues promptly to minimize disruptions and maintain positive customer relationships.

Security Guard

Gila River Arena/Diamond Desert Arena
05.2019 - 07.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Cashier/Receptionist/Auditor/Sales Associate

Ed Morse Mazda Lakeland
04.2013 - 05.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Billing Specialist Team Lead

APAC Customer Services/United Parcel Service
09.2010 - 04.2013
  • Provided excellent customer service, developing and maintaining client relationships.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Worked with multiple departments to check proper billing information.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Associate of Arts - Liberal Arts

Polk State College
Lakeland, FL
05.2016

Associate of Science - Criminal Justice

Florida Metropolitan University
Lakeland, Florida
01.2004

Skills

  • Guest Satisfaction
  • Billing Procedures
  • Air Travel Coordination
  • Cancellation Policies
  • Reservation Management
  • Team Member Collaboration
  • Company Guidelines and Procedures
  • Alternative Transportation
  • Itinerary Preparation
  • Ground Transportation Planning
  • Hotel Accommodations

Timeline

Accredited Travel Counselor Defense and Government

CWT Sato Travel
08.2022 - Current

Security Guard

Gila River Arena/Diamond Desert Arena
05.2019 - 07.2023

Cashier/Receptionist/Auditor/Sales Associate

Ed Morse Mazda Lakeland
04.2013 - 05.2015

Billing Specialist Team Lead

APAC Customer Services/United Parcel Service
09.2010 - 04.2013

Associate of Arts - Liberal Arts

Polk State College

Associate of Science - Criminal Justice

Florida Metropolitan University

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