Michelle M Laaker
St Louis,MO
Summary
Secure a full time permanent position to utilize my years of experience as a hardworking administrative assistant in an office environment that will provide consistent challenges and interesting new endeavors. Passionate about business success and talented at supporting company staff, office personnel and customer needs.
Overview
20
20
years of professional experience
Work History
Operations Administrative Assistant
Environmental Restoration, LLC
10.2020 - 08.2024
- Learned Salesforce for billing projects
- Approved, coded Aerotek timesheets and invoices.
- Verify and coordinate job times with our employees' timesheets
- Research various job positions in many regions on Circa
- Contact prospects communicated with Recruitment Specialist/Managers to send a calendar invite on Outlook
- Completed Managers, CER, variable and shop timesheets
- Answered corporate phones, collected information and directed spill calls to TAG
Receptionist
McGrath and Associates, Inc.
08.2012 - 03.2020
- Responsible for all AP email, including processing invoices in hh2 Cloud Services (73M), Lien Waivers, Expense Reports, Reconciled Statements, Sage CRE, setup abstracts and cost codes
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel
- Organized and updated daily employee log as well as monthly calendar obligations for various levels of management and staff
- Oversaw office inventory by restocking and ordering supplies
- Answered phones, provided helpful information and directed calls to appropriate staff members
- Managed and anticipated clerical needs of company employees, including copying, scanning, file management, courier deliveries and drafted office emails
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
Customer Service Representative
BMO Harris Bank
01.2012 - 08.2012
- Responsible for sending, receiving and verifying BRINKS shipments
- Prepared end-of-day reports for branch, and balanced ATM, branch and vault
- Proof work; resolved issues with MICR discrepancies and branch capture reports
- Formerly ranked 7th New Customer Referral Products Nationwide
- Processed various transactions including loan/credit card payments, cashed checks, counted commercial deposits, sold cashier/money orders and filed government forms
Client Service Administrative Assistant
Stifel
10.2004 - 10.2011
- Provided coverage for three Vice Presidents/Investments, including a Council Club recipient
- Blue Chip Award recipient for outstanding teamwork and attitude
- Key member of a team that managed over 500 individual, Roth/Traditional IRA and trust accounts
- Organized various marketing documents - Seminars, Bill Good Marketing System, Monthly Statement Reviews, Letter of Market Fluctuations
- Tracked and processed over 200 client accounts for Required Minimum Distribution (RMD) and ensured distribution was made in a timely manner
- Processed various tax forms, reports, ACH, wires, check distributions, letter of authorizations, setup all accounts and thorough knowledge of Thomson Software
Education
Associate of Applied Science -
St. Louis Community College
Forest ParkDental Assisting Program -
St. Louis Community College
Forest ParkSkills
- MS Excel
- MS Word
- Team Player
- Results Oriented
- Multi Task
- Meticulous, Detailed and Accurate Organization
- Analytical Organization and Efficiency
- Creative Problem Solver
- Excellent Communication Skills
- Document Management
Timeline
Operations Administrative Assistant
Environmental Restoration, LLC
10.2020 - 08.2024
Receptionist
McGrath and Associates, Inc.
08.2012 - 03.2020
Customer Service Representative
BMO Harris Bank
01.2012 - 08.2012
Client Service Administrative Assistant
Stifel
10.2004 - 10.2011
Associate of Applied Science -
St. Louis Community College
Dental Assisting Program -
St. Louis Community College
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