Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AssistantManager
Michelle Maggard

Michelle Maggard

Newnan,GA

Summary

Committed to customer service excellence. Organized and dependable; Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.

Detail-oriented with strong understanding of bookkeeping principles and customer service. Considered focused and organized team player.


Licensed Realtor in FL and GA dedicated to supporting buyers and sellers throughout all phases of real estate transactions. Highly skilled in assisting prospective buyers in visiting, selecting, inspecting and making offers of purchase on real estate properties. Provides accurate and detailed information to clients and company.

Overview

32
32
years of professional experience

Work History

Transaction Settlement, Sr Analyst

EXp Realty, LLC
05.2022 - Current
  • Ability to read and interpret documents including real estate contracts, leases, and settlement statements,
  • Go to for new hires for questions and direction
  • Highly adaptable and a clear-thinking problem solver.
  • A self-starter on individual projects and a contributing member on team projects with a “can do” attitude.
  • Excellent written, verbal, and organizational skills.
  • Professional telephone skills.
  • Strong organizational, prioritization and time management skills.
  • Positive, trustworthy and dependable.
  • Ability to work remotely with no direct in-person supervision.
  • Review all real estate transaction documents with attention to detail while doing initial reviews of each file.
  • Prepare commission disbursement authorizations and issue broker commission statements to agents, title companies and attorneys.
  • Review final settlement statements verifying all information is correct and initiating payment to agents.
  • Ensure accurate and timely closing of all transactions.
  • Communicate with agents, title companies, brokers and attorneys to identify and resolve any errors whilst maintaining confidentiality.
  • Daily use of a multiple system platforms including Fuze, Skyslope, Hubspot, G-Suite, eXp World/Workplace and Microsoft Office platforms.
  • Maintain excellent verbal, written and organizational skills and prioritizing time management.
  • Work independently
  • Resolve problems in a timely manner.
  • Proved successful working within tight deadlines and a fast-paced environment
  • Identified issues, analyzed information and provided solutions to problems.
  • Paid attention to detail while completing assignments.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified and resolved problems through root cause analysis and research.

Licensed Real Estate Agent

Better Homes And Gardens Real Estate | By Design
01.2019 - 05.2022
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
  • Wrote contracts to outline sales and purchases of properties.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in the Polk County, FL area.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Developed new business and managed new and existing clients.
  • Compared recently sold area properties to determine competitive market prices.
  • Advised and informed prospective clients on current market activities and conditions.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.

Manager

Publix Supermarkets, Inc
02.1992 - 10.2001
  • Provided outstanding customer service.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.

Education

High School Diploma -

Lake Gibson High School
Lakeland, FL
06.1989

Skills

  • Contract Preparation
  • Adaptability and Flexibility
  • Buyer and Seller Representation
  • Property Research
  • Analytical and Logical Thinking
  • Value Estimation
  • Purchase Agreement Writing
  • MLS Data Entry and Maintenance
  • Time Management
  • Closings Coordination
  • Settlement Documents
  • Document Verification
  • Financial Transactions
  • File Review
  • Balance Reconciliations
  • Data Analysis

Additional Information

Notary Public - Georgia - My Commission expires 2026

  • Check documents and identifying credentials for all parties.
  • Update journal with names and dates for permanent record.
  • Administer oath to document signers to obtain affirmation of truth.
  • Witness and authenticate the signs on all legal documents, making sure the personal information presented on the document is correct and stamping the legal documents after checking its authenticity.


Real Estate Transaction Coordinator

  • Supervise all administrative duties for home buyer and seller transactions from contract to close
  • Aid real estate agents, clientele, and other stakeholders with paperwork and ensure the completion of all escrow documents, such as appraisals, titles, and mortgage loans
  • Ensure inspections are scheduled and assist with negotiating and completing any necessary repairs
  • Make sure the buyer’s offer and counteroffers get approved by the seller to ensure a smooth real estate sales process
  • Check each document to verify it has all the correct signatures and dates so the transaction process goes smoothly
  • Enter client information into the client database system and submit appropriate documentation to the office broker for file compliance and keep track of transaction activity

Timeline

Transaction Settlement, Sr Analyst

EXp Realty, LLC
05.2022 - Current

Licensed Real Estate Agent

Better Homes And Gardens Real Estate | By Design
01.2019 - 05.2022

Manager

Publix Supermarkets, Inc
02.1992 - 10.2001

High School Diploma -

Lake Gibson High School

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Michelle Maggard