Michelle Morales
Charlotte,NC
Summary
Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
6
6
years of professional experience
Work History
Cargo Handler
Forward Air
09.2021 - 03.2022
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained high success rate in correct and safe handling of explosives and other special cargo.
- Operated equipment while observing standard safety procedures.
- Arranged items at destination according to customer requests and instructions.
- Strapped items down over protective padding to secure throughout transportation.
Freight Team Lead
Fedex, Cargo
01.2019 - 09.2021
- Complied with company and legal requirements to maintain safe working environment.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Lifted and moved items weighing 50-70 pounds multiple times per shift.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly and performing .
- Documented freight movement using ( scanner) to prevent lost or misplaced items.
Customer Services Agent Dispatcher
Airtron
01.2018 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Bilingual Customer Service Agent
Iqor
Charlotte, NC
10.2015 - 01.2018
- Answer customer telephone calls promptly and in a appropriate manner
- Handle all customers relations issues in a gracious manner and in accordance
- Determined customer needs by asking relevant questions and listening
- Responded to all customer inquiries thoroughly and professionally
- Gathered sensitive information to update customer profiles and help with the appeals
- Process
Education
Employment Readiness Certificate -
The Center for Community Transitions
2014
High School Diploma - undefined
Central Piedmont Community College
2014
Skills
- International Shipments
- Material Quality Control
- Handheld Scanners
- Heavy Machinery Operation
Timeline
Cargo Handler
Forward Air
09.2021 - 03.2022
Freight Team Lead
Fedex, Cargo
01.2019 - 09.2021
Customer Services Agent Dispatcher
Airtron
01.2018 - 01.2019
Bilingual Customer Service Agent
Iqor
10.2015 - 01.2018
Employment Readiness Certificate -
The Center for Community Transitions
High School Diploma - undefined
Central Piedmont Community College
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