Michelle N Small
Phlebotomist/Medical Assistant
Highland,Ca
Summary
Seeking a position with a growing organization where I can contribute to company goals and experience long term career growth. The ideal position would be Phlebotomist or Medica Assistant where I can utilize my skills, education, and dedication to support patient care. Knowledgeable in all areas of medical assistant and Phlebotomy Documented skills in performing front and back-office operations. Working knowledge of some CPT/ ICD- 10 codes, Team player who also works well independently, Quick learner with the ability to adapt to new procedures. Versatile and multi skilled person with positive attitude and self-motivator Great customer service and patient care skills
Overview
20
20
years of professional experience
Work History
WorkHealth Solution Medical Assistant/Site Lead
Med Work
Rancho Cucamonga, CA
09.2021 - Current
- All phases of customer service, check patients in/out, rapid covid-19 testing, order/manage supplies, update patient information, update spread sheets, clean/sanitize work station, weekly meeting/reports, manage employees, complete work task sheets, adequate record keeping, all phases of management
Sales Associate
Five Below, Redlands
03.2021 - 10.2021
- All phases of customer service, cashier, manage inventory, stock entire store, maintenance, store recovery, pulling out pallets to restock inventory, back stock merchandise, all levels of backroom including pulling/locating all items from inventory placing them in there correct locations.
Medical Assistant
Works, Beaver
03.2021 - 07.2021
- Greet all patients, conduct covid screening, temperature checks, appointing appropriate masks for patients, direct all patients to correct locations, answering any questions as needed- all basic phases of customer service.
Specimen Accessioning Aerotek, LabCorp
01.2021 - 05.2021
- Processing Specimen Accessioning-specimens are received, sorted, entered into the Laboratory
- Information System, labelled with barcoded labels and processed
- Sample handling with the intent to expedite samples from intake to internal laboratory departments for testing so laboratory results can be tested and sent out to lab, enter the PCR swab into the system, then they print out labels for the swab, then they match, sterility test and match everything, enter information and pour out certain volume depending on the test.
Security Officer
Securitas-Kaiser Permanente
Corona, CA
03.2019 - 09.2020
- Observe camera’s, monitor Pending alarm system, Update visitor log as people enter and exit the building, Answer phones, Access to all gates, update gate logs, internal and external patrols making sure all equipment is in good working order, fill out access forms per department and per building, hand out badges as access is permitted, Gate lock/unlocks, escort guest as needed, verify forms, some computer access/knowledge, put up/take down flags daily, respond to emergency calls, assist any guest or employee as needed, update daily briefing logs, fill out SAR and DAR forms daily per each shift.
Security Officer
Securitas-Kaiser Permanente
Corona, CA
03.2019 - 09.2020
- Observe camera’s, monitor Pending alarm system, Update visitor log as people enter and exit the building, Answer phones, Access to all gates, update gate logs, internal and external patrols making sure all equipment is in good working order, fill out access forms per department and per building, hand out badges as access is permitted, Gate lock/unlocks, escort guest as needed, verify forms, some computer access/knowledge, put up/take down flags daily, respond to emergency calls, assist any guest or employee as needed, update daily briefing logs, fill out SAR and DAR forms daily per each shift..
Sales Associate
Five Below, Redlands
01.2010 - 11.2019
- All phases of customer service, cashier, manage inventory, stock entire store, maintenance, store recovery, pulling out pallets to restock inventory, back stock, all levels of backroom including pulling items from inventory a well as adding items to inventory locating them where they belong.
Sales Associate
Target Stores
Redlands, CA
12.2015 - 11.2017
- Arrange clothing racks n correct size, fold tables, clean and maintain the department, sort/put away go backs according to each department, Fitting room trained, assist guest as needed, store operator, answer and transfer calls to the correct departments, assist HR as needed, recovery when needed-managing an average of 9 or more people as needed
- Stock edible merchandise as needed, pulling pallets to correct destination, scan for ins and outs, research each aisle, answer grocery calls all while servicing our guest, all levels of backroom including pulling items from inventory a well as adding items to inventory locating them where they belong
- All levels of cashiering.
Medical Assistant/Phlebotomist
Advance Medical Urgent Care
Upland, CA
11.2014 - 05.2015
- Experienced all aspects of front and back office procedures including: new hire training; scanning data; filing; ordering office supplies; ordering medical office supplies and equipment; data entry; verifications; updating patient records; triage; preparing patient rooms; using aseptic techniques; performing physical exams; collecting vitals; inclusive documentation; injections; surgical tray setup (PAP, I&D, L&R); specimen collection; glucose testing; venipuncture/butterfly; EKG’s; ear lavage; lab orders; autoclaving; dispensing medications; adhering to HIPPA regulations; and assisting physicians as needed.
Assistant Manager
Dollar Tree
Highland, Ca
07.2012 - 11.2014
- Greet customers, answer phones, customer service, assisting the disabled, manage inventory, store recovery, completing daily damages and hazmat's, daily audits, balance cash registers, night deposits, managing night staff, new hire training, filing, removing and entering data as needed, daily maintenance, all phases of customer service.
Education
CPR/BSL National CPRFoundation - CPR/BLS
National CPRFoundation
03.2023
California department of Public Health Certificate # CPT00077032 - undefined
AUMT Institute
4.2015
Diploma -
Medical Assistant American Career College
11.2014
Skills
- Patient Relations
- Routine Covid Testing
- Restocking Supplies
- Lab Specimens and Collections
- HIPAA Compliance
- Proper Sterilization Techniques
- Electronic Charting
- Medical Assistance
Additional Information
- Personal references available upon request
Timeline
WorkHealth Solution Medical Assistant/Site Lead
Med Work
09.2021 - Current
Sales Associate
Five Below, Redlands
03.2021 - 10.2021
Medical Assistant
Works, Beaver
03.2021 - 07.2021
Specimen Accessioning Aerotek, LabCorp
01.2021 - 05.2021
Security Officer
Securitas-Kaiser Permanente
03.2019 - 09.2020
Security Officer
Securitas-Kaiser Permanente
03.2019 - 09.2020
Sales Associate
Target Stores
12.2015 - 11.2017
Medical Assistant/Phlebotomist
Advance Medical Urgent Care
11.2014 - 05.2015
Assistant Manager
Dollar Tree
07.2012 - 11.2014
Sales Associate
Five Below, Redlands
01.2010 - 11.2019
CPR/BSL National CPRFoundation - CPR/BLS
National CPRFoundation
California department of Public Health Certificate # CPT00077032 - undefined
AUMT Institute
Diploma -
Medical Assistant American Career College