Michelle N. Summers

Overall Technology development and support lead for DIRECTV's sales and ordering platforms.

• Managed a team of ~300 people, leveraging Agile methodology.
• Maintained high-level knowledge of current and emerging technology development and applications.
• Facilitated ongoing team development and growth through training and professional skills enhancement.
• Provided project leadership in dynamic technology-driven environment with multiple priorities.
• Managed company-level architecture, platform and data configuration processes and implementation protocols.

Delivery lead for AT&T Sales Commissions technology platforms.

• Responsible for Project Management, Product Ownership, Solution and Functional Architecture, Operations Support, and Development.
• Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
• Provided project leadership in dynamic technology-driven environment with multiple priorities.
• Collaborated with cross-functional intra-company teams to provide mutually beneficial outcomes.
• Maintained thorough understanding of all key and current technologies, platforms and trends.

Technology Program Lead for Project Atlantis – a $60 million dollar initiative aimed at simplifying contact center agent front-end systems sales and ordering experience by leveraging AT&T's Integrated Digital Platform.

• Responsible for overall management of scrum teams, suppliers, and test groups.
• Built cross-functional teams and devised clear, actionable plans to meet program goals.
• Monitored specific programs' adherence to established schedules and operating budgets.
• Motivated top-tier subcontractors and materials suppliers to meet aggressive delivery deadlines.

Primary IT Relationship, Portfolio, and Solutions Contact for AT&T's Entertainment Group Call Centers division, comprised of ~400+ Call Centers with ~25,000 front-line and management employees

• IT Investment portfolio: Managed $100 million dollar IT portfolio.
• Relationship Management : Business advocate within IT, Ideation & Consulting, Budget & IT Portfolio Management Support.
• Program Management Oversight: Project initiation & Work Entry, Delivery Support, Production/Operational Support for a project portfolio.
• IT Strategy: Solution Design Support, and Planning for over 800 applications.

Primary IT Relationship, Portfolio, and Solutions contact for BellSouth Small Business.

• Retail Markets Technology Planning, IT Lead for Small Business Markets comprised of seven Direct and Indirect Sales Channels serving 856k Small & Medium sized businesses
• Systems planning for ~66 Sales, Pre-Sales, Post-Sales applications
• Suite Includes: Call Management, Sales Automation, Quoting, Ordering, Servicing, Sales Tracking, and Compensation systems
• Provide linkage between BellSouth’s Corporate IT Strategy organization and Retail Markets Technology to consult with Product/Channel leads during project ideation & business case development
• Oversee annual IT Budget planning for a $70-80 million IT Portfolio
• Direct IT Client Account Management organization that is responsible for IT engagement, business/functional requirements facilitation, conceptual solution devleopment, product/vendor selections, and business case consulting
• Systems: All Retail Markets systems