Michell Stefanny Crisostomo
Beverly Hospital ER
Lynn,MA
2
Languages
12
years of professional experience
Flexible, bilingual administrative specialist with 10 years of experience working in a medical facility. Well-versed in healthcare procedures, I have 10 years of outstanding customer service experience. Enthusiastic about achieving business success and gifted in meeting the needs of patients, clients, and office staff.
Work History
Administrative Assistant (Resource Specialist)
5 Months- Established and maintained contacts involving sensitive, complex, and confidential information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Work remotely from home, collaborating with teams via digital communication tools.
Patient Access Representative
4 Years- Greeted patients at reception to create a welcoming environment.
- Verified insurances for eligibility and benefits, and obtained authorizations or pre-certifications.
- Collected and notified patients of any out-of-pocket payments owed for insurance co-payments or deposits for services rendered.
- Delivered exceptional customer service to patients and families to enhance their experience.
Case Manager Assistant
2 Years 5 Months- Collaborates with RN Case Managers, social workers, and physicians to ensure safe discharge for all patients.
- Through discharge planning and follow-up care coordination, I assisted in reducing hospital readmission rates.
- Conducted intake meetings with newly admitted patients to verify demographic information and previous services received.
- Verified advanced care plans, including health care proxy and MOLST forms, for each patient.
- Ensuring that patients are aware of their rights regarding their health insurance companies and documenting the acknowledgements made to them.
Recepcionist
5 Years 3 Months- Answered heavy volume phone calls and handled high traffic lobby area.
- Answered telephone calls to provide information, take messages and set up appointments.
- Relayed all messages promptly to proper parties.
- Record cases information, complete accurately all necessary forms.
- Transmitted medical records to healthcare providers to ensure timely access to patient information.
Customer Service Representative/ Cashier
1 Year 10 Months- Greeted all customers and provided prompt and friendly service.
- Processed customer payments at the cash register to ensure accurate transactions.
- Bagged and packaged customer orders, ensuring items were secure and presented well for customer satisfaction.
Home Health Aid
6 Months- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergencies.
- Helped residents with daily living tasks including feeding, dressing, and personal hygiene.
- Monitored and documented patient vitals, facilitating timely medical responses to changes in condition.
- Observed condition of patients by examining, including checking existing conditions, such as open wounds or detecting blood in urine.
- Worked with patients to assure that they participated in exercises and therapeutic activities.
- Assisted residents with daily living tasks, ensuring comfort and dignity during feeding, dressing, and personal hygiene.
- Provided compassionate companionship to support patients' social and emotional well-being.
Education
Associate of Science - Medical Administrative Assistant
High School Diploma
Skills
4Next Systems
Health regulations
Analytical thinking
Problem-solving
4Next software
UKG software
Database management
Patient Eligibility Verification
Customer support
Time management
Critical thinking
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Administrative Assistant (Resource Specialist)
Mass General Brigham
03.2026 - CurrentRead More
Case Manager Assistant
Salem Hospital
10.2023 - 03.2026Read More
Patient Access Representative
Beverly Hospital ER
08.2022 - CurrentRead More
Recepcionist
Psychiatrics Associates of Lynn
03.2016 - 06.2021Read More
Home Health Aid
Right at Home
09.2015 - 03.2016Read More
Customer Service Representative/ Cashier
Walmart
10.2014 - 08.2016Read More
Lynn English High School
High School Diploma
Read More
North Shore Community College
Associate of Science from Medical Administrative Assistant
Read More