Michelyn Miles
Houston,TX
Summary
Proven leader in operational excellence, I significantly enhanced customer satisfaction and on-time delivery rates at Goodwill Industries of WNY. Expert in housekeeping knowledge and guest relations, my strategic approach to staff empowerment and process optimization led to notable improvements in service delivery and compliance.
Overview
11
11
years of professional experience
Work History
Housekeeping Supervisor
Doubletree By Hilton
15747 JFK Blvd. Houston Tx.
06.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Operations Manager
Goodwill Industries of WNY
Buffalo, NY
06.2017 - 01.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Logistics Manager
Goodwill Industries of WNY
Buffalo, NY
06.2013 - 06.2017
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
Education
No Degree - Pharmacy Tech
University Of Houston
Houston, TXNo Degree - Business Management
San Jacinto College
Houston, TXHigh School Diploma -
North Shore High School
Houston, TX05.1992
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
Timeline
Housekeeping Supervisor
Doubletree By Hilton
06.2023 - Current
Operations Manager
Goodwill Industries of WNY
06.2017 - 01.2020
Logistics Manager
Goodwill Industries of WNY
06.2013 - 06.2017
No Degree - Pharmacy Tech
University Of Houston
No Degree - Business Management
San Jacinto College
High School Diploma -
North Shore High School